Senior Program Analyst at Canada Revenue Agency (2021-09 – Present)
Reviews, analyzes and evaluates submissions and supporting documentation for registration, information, program coverage, account changes, tax deferrals or exemptions, and/or reassessments
- Reviews, analyzes and evaluates submissions and supporting documentation for registration, information, program coverage, account changes, tax deferrals or exemptions, and/or reassessments, and recommends approval or denial
- Researches and provides information, technical interpretation, advice and guidance to internal and external clients and the public on current and proposed legislation
- Analyses submissions, obtains clarification and additional information from clients, identifies compliance issues and recommends appropriate course of action
- Contributes to the interpretation, administration, and provision of advice and guidance to clients relating to disclosure of information under Access to Information and Privacy Acts
- Identifies, analyzes and monitors issues, recommends improvements and resolves problems regarding registration processes
- Participates on project teams, working groups and committees involved in analysis and development of strategies and initiatives
- Project lead
Brand Ambassador at Embr Events (2020-02 – 2025-11)
Participates in experiential marketing campaigns and educates consumers on various brands
- Participates in different experiential marketing campaigns
- Interacts and educates consumers on various brands of alcohol
- Provides product samples while engaging consumers
Part time Post Office Clerk at Rexall (2021-09 – 2022-04)
Provided postal service support and customer service
- Answered customer inquiries and resolved customer complaints
- Maintained and organized postal service area
- Performed multiple functions simultaneously and prioritized tasks
- Maintained proper security of cash and mail
- Maintained and controlled the cash register in the department
- Worked independently and as a team member
Liaison Officer at Canada Revenue Agency (2019-09 – 2021-09)
Conducted Liaison Officer services by educating taxpayers and providing information on available electronic services
- Plan and manage individual workload efficiently and effectively within established program standards and guidelines
- Conduct and complete Liaison Officer services by educating taxpayers and providing information
- Researches and analyzes relevant Acts administered by the Agency to guide the taxpayer
- Prepare quality reports, letters, and visits documentation
- Demonstrate effective communication, interviewing and written communication skills
- Promote and present seminars and webinars as part of the Liaison program to business groups
- Participate in various initiatives, including the Aboriginal Youth Entrepreneurship Program
- Provide constructive feedback on workload ideas and contribute to the team
Charities Auditor at Canada Revenue Agency (2007-09 – 2019-09)
Audited charitable organizations to ensure compliance with the Income Tax Act
- Audited charitable organizations of all sizes, including incorporated organizations, to ensure compliance with the Income Tax Act
- Determined the audit results up to and including revocation of an Organization's registered status
- Assisted the Department of Justice by testifying at many hearings in tax court
- Provided outreach to large groups within the charitable sector explaining the responsibilities and obligations of being a registered charitable organization
GST/HST Technical Advisor at Canada Revenue Agency (2003-09 – 2007-09)
Provided technical support on GST/HST issues and developed training sessions for audit staff
- Developed town hall sessions and provided timely information on procedures and legislative changes to audit staff
- Reviewed and approved audit adjustments within files and provided constructive feedback to auditors
- Responsible for providing technical support on GST/HST issues to 7 teams and attending with auditors in the field
SME Business Auditor at Canada Revenue Agency (1999-10 – 2003-09)
Responsible for interpretation and application of income tax and excise tax legislation as a generalist auditor
- Responsible for both the interpretation and application of the ITA and the ETA as a generalist auditor
- Provided outreach by delivering presentations to various groups discussing the negative effects the Underground Economy was having on the Canadian tax system
- Presented information on books and records maintenance and organization to various industries such as Artists/Writers
Client Services Agent at Canada Revenue Agency (1997-11 – 1999-10)
Provided taxpayer support and tax assistance via telephone
- Provided resources to taxpayer and addressed all concerns as a telephone agent
- Assisted taxpayers in understanding the tax legislation surrounding their personal tax situation
- Responsible for processing adjustments on taxpayer's accounts to ensure accuracy and completeness of the information filed
Volunteer at Kitchener Oktoberfest (2017-09 – Present)
Providing support to the Oktoberfest Organizers during the annual event
- Providing support to the Oktoberfest Organizers during the annual event
- Welcoming committee
- Hospitality committee
Volunteer at Community Support Connections (2019-09 – 2020-03)
List shopping for persons with disabilities or mobility issues
- List shopping for persons with disabilities or mobility issues
