Sherry Head

Results-oriented individual with a strong work ethic and strong public relations skills having worked with the public and in customer service for 28 plus years

Senior Program Analyst at Canada Revenue Agency (2021-09 – Present)

Reviews, analyzes and evaluates submissions and supporting documentation for registration, information, program coverage, account changes, tax deferrals or exemptions, and/or reassessments

• Reviews, analyzes and evaluates submissions and supporting documentation for registration, information, program coverage, account changes, tax deferrals or exemptions, and/or reassessments, and recommends approval or denial
• Researches and provides information, technical interpretation, advice and guidance to internal and external clients and the public on current and proposed legislation
• Analyses submissions, obtains clarification and additional information from clients, identifies compliance issues and recommends appropriate course of action
• Contributes to the interpretation, administration, and provision of advice and guidance to clients relating to disclosure of information under Access to Information and Privacy Acts
• Identifies, analyzes and monitors issues, recommends improvements and resolves problems regarding registration processes
• Participates on project teams, working groups and committees involved in analysis and development of strategies and initiatives
• Project lead

Brand Ambassador at Embr Events (2020-02 – 2025-11)

Participates in experiential marketing campaigns and educates consumers on various brands

• Participates in different experiential marketing campaigns
• Interacts and educates consumers on various brands of alcohol
• Provides product samples while engaging consumers

Part time Post Office Clerk at Rexall (2021-09 – 2022-04)

Provided postal service support and customer service

• Answered customer inquiries and resolved customer complaints
• Maintained and organized postal service area
• Performed multiple functions simultaneously and prioritized tasks
• Maintained proper security of cash and mail
• Maintained and controlled the cash register in the department
• Worked independently and as a team member

Liaison Officer at Canada Revenue Agency (2019-09 – 2021-09)

Conducted Liaison Officer services by educating taxpayers and providing information on available electronic services

• Plan and manage individual workload efficiently and effectively within established program standards and guidelines
• Conduct and complete Liaison Officer services by educating taxpayers and providing information
• Researches and analyzes relevant Acts administered by the Agency to guide the taxpayer
• Prepare quality reports, letters, and visits documentation
• Demonstrate effective communication, interviewing and written communication skills
• Promote and present seminars and webinars as part of the Liaison program to business groups
• Participate in various initiatives, including the Aboriginal Youth Entrepreneurship Program
• Provide constructive feedback on workload ideas and contribute to the team

Charities Auditor at Canada Revenue Agency (2007-09 – 2019-09)

Audited charitable organizations to ensure compliance with the Income Tax Act

• Audited charitable organizations of all sizes, including incorporated organizations, to ensure compliance with the Income Tax Act
• Determined the audit results up to and including revocation of an Organization's registered status
• Assisted the Department of Justice by testifying at many hearings in tax court
• Provided outreach to large groups within the charitable sector explaining the responsibilities and obligations of being a registered charitable organization

GST/HST Technical Advisor at Canada Revenue Agency (2003-09 – 2007-09)

Provided technical support on GST/HST issues and developed training sessions for audit staff

• Developed town hall sessions and provided timely information on procedures and legislative changes to audit staff
• Reviewed and approved audit adjustments within files and provided constructive feedback to auditors
• Responsible for providing technical support on GST/HST issues to 7 teams and attending with auditors in the field

SME Business Auditor at Canada Revenue Agency (1999-10 – 2003-09)

Responsible for interpretation and application of income tax and excise tax legislation as a generalist auditor

• Responsible for both the interpretation and application of the ITA and the ETA as a generalist auditor
• Provided outreach by delivering presentations to various groups discussing the negative effects the Underground Economy was having on the Canadian tax system
• Presented information on books and records maintenance and organization to various industries such as Artists/Writers

Client Services Agent at Canada Revenue Agency (1997-11 – 1999-10)

Provided taxpayer support and tax assistance via telephone

• Provided resources to taxpayer and addressed all concerns as a telephone agent
• Assisted taxpayers in understanding the tax legislation surrounding their personal tax situation
• Responsible for processing adjustments on taxpayer's accounts to ensure accuracy and completeness of the information filed

Volunteer at Kitchener Oktoberfest (2017-09 – Present)

Providing support to the Oktoberfest Organizers during the annual event

• Providing support to the Oktoberfest Organizers during the annual event
• Welcoming committee
• Hospitality committee

Volunteer at Community Support Connections (2019-09 – 2020-03)

List shopping for persons with disabilities or mobility issues

• List shopping for persons with disabilities or mobility issues

3 Year Accounting Co-op Diploma (Honours) in Accounting – Canadore College (1996-08)