Santoshkumar Jakkali

Certified Business Analyst Professional (CBAP) - UAE

Information Technology professional with 10+ years of overall IT experience in business analysis, consulting, project management and client success across IT Service Management.

Experience in IT Operation, experienced delivering, managing, and improving service.

Lead business analyst and Liaison between Product/Business and technology team in envisioning and implementation of ServiceNow cloud platform across Global infrastructure services.

Expertise in service catalog management enables me to effectively translate business requirements into intuitive and user-friendly catalog designs that enhance user experience and improve self-service adoption.

Mapped the requirement to the best in-class ITSM platforms and recommended the best solution based on the multiple factors.

Experience with ServiceNow modules: SDLC, Change, Incident management, Problem management, Service Catalog, Email Integrations, Request Fulfillment, and CMDB, all following ITIL recommendations.

Bachelor Of Engineering in Electronics and communication