Front Desk Supervisor at Astoria Hotel (2023-01 – 2026-03)
- Supervised daily front desk operations to ensure smooth check-in and check-out procedures.
- Led, trained, and evaluated front desk staff to maintain exceptional guest service standards
- Resolved guest concerns and complaints professionally, ensuring high satisfaction levels.
- Managed reservations, room assignments, billing, and payment processing.
- Prepared daily reports including occupancy, revenue, and cash reconciliation.
- Maintained accurate guest records and updated property management systems.
- Coordinated with housekeeping and maintenance to ensure room readiness.
- Created staff schedules and ensured proper shift coverage.
- Performed administrative duties including filing, email correspondence, data entry, and document management.
- Assisted management with audits, inventory control, and policy implementation.
- Ensured compliance with hotel policies, safety standards, and company procedures.
Sales Associate (Part-time) at Basecamp Outfitters (2023-04 – 2026-01)
- Assisted customers with selecting clothing, sizes, and styling recommendations.
- Processed payments using POS system accurately and efficiently.
- Maintained store cleanliness, product displays, and stock organization.
- Handled returns, exchanges, and customer inquiries.
- Completed restocking, inventory checks, and fitting-room support.
Customer Service (Part-time) at Rocky Mountain Collective (2023-04 – 2023-08)
Cannabis Sales Associate / Budtender
- Advised customers on cannabis strains and products while ensuring full compliance with state regulations.
- Delivered knowledgeable, friendly service and educated customers on dosing and product effects.
- Handled POS transactions, cash management, and inventory restocking.
- Maintained a clean, organized retail environment and supported sales goals through product promotion.
Freight Broker at RAI DISPATCH (2023-04 – 2023-04)
Rai Trucking Dispatch and Freight Brokerage Specialist Course / 1 month Volunteer Experience.
- Negotiated carrier rates, booked loads, and coordinated end-to-end freight movement using TMS systems.
- Developed strong carrier and shipper relationships while ensuring on-time, compliant deliveries.
Dispatcher at RAI DISPATCH (2023-04 – 2023-04)
- Assigned routes, monitored drivers, and communicated real-time updates to ensure efficient, on-schedule transportation.
- Handled issues promptly and maintained DOT-compliant documentation and logs.
Supervisor at Little Caesars (2021-11 – 2023-02)
- Setting goals for performance and deadlines in ways that comply with company's plans and vision
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
- Monitoring employee productivity and providing constructive feedback and coaching.
Supervisor at Harvey's (2021-01 – 2021-10)
- Supervise, co-ordinate and schedule the activities of staff.
- Order ingredients and supplies required for meal preparation.
- Establish methods to meet work schedules
- Maintain records of stock, repairs, sales and wastage.
- Train staff in job duties, and sanitation and safety procedures.
- Ensure that food and service meet quality control standards
- Participate in the selection of food service staff and assist in the development of policies, procedures and budgets.
- Plan menus and determine related food and labour costs.
Cashier at Circle K (2019-01 – 2020-12)
- Meeting and greeting all customers.
- Established a friendly relationship with the customers to retain them for a longer term.
- Assessed and solved problems.
- Collected cash and cards accurately.
- Answered the calls with proper etiquettes.
- Administered stocking of food and beverages.
