Quality Assurance & Production Executive - Manpasand Beverages Pvt. Ltd. - India
(2016-12 - 2018-04)
- Performed quality assurance and quality control activities of incoming food pulp, water, packaging material, and sugar to check the quality of specimens for food safety.
- Conducted routine inspections- physical and chemical testing of fruit juice and beverage products such as pH testing, Sugar level, acidity determination, and moisture analysis.
- Assisted with microbiological analysis and environmental monitoring for finished products like Total Plate Count (TPC), Adulteration, and Yeast and Mold formation
- Utilized microscopes, centrifuges, pH meters, moisture analyzers, analytical balances, and titration equipment.
- Supported UV analysis and laboratory-based testing to verify product quality.
- Participated in root cause analysis and corrective action investigations.
- Prepared Certificates of Analysis (COA), laboratory reports, testing records, and quality documentation while maintaining compliance with GMP, HACCP, and internal quality management system requirements
Phlebotomy Support Staff - Neil Hospital - India
(2025-12 - 2026-04)
- Assisted with specimen handling, laboratory documentation, and quality control procedures to ensure sample integrity.
- Assisted with handling laboratory reports, record archiving, and maintaining organized documentation systems
- Assisted laboratory personnel with specimen receiving, sample preparation, centrifugation of blood samples, and pre-analytical processing activities.
- Assisted with monitoring compliance with standard operating procedures (SOPs), departmental policies, and quality assurance requirements within the laboratory and collection areas
- Supported training and orientation activities for departmental processes and safety standards
Business Development Manager - Shree Hari Education Consultant - India
(2022-02 - 2023-06)
- Managed documentation systems, compliance activities, and process improvement initiatives.
- Conducted data analysis and prepared reports to support operational decision-making.
- Collaborated with multiple departments to maintain process consistency and improve results.
- Supported staff training, process improvement, and quality monitoring activities
Customer Service Executive - Strandbags Group - NZ
(2018-10 - 2020-02)
- Delivered strong customer service by engaging with customers, understanding their needs, and recommending suitable products to enhance their shopping experience.
- Built solid product knowledge to guide customers in making informed purchase decisions, improving satisfaction and repeat visits.
- Consistently met and exceeded sales targets through effective upselling and cross-selling techniques.
- Handled customer inquiries, returns, and complaints professionally, ensuring quick and positive resolution.
Customer Service Executive - Mobil Gas Station - Auckland, New Zealand
(2023-07 - 2024-02)
- Delivered friendly and efficient customer service in a fast-paced fuel station environment, ensuring a positive experience for every customer.
- Assisted customers with fuel transactions, in-store purchases, and general inquiries with accuracy and professionalism.
- Maintained cleanliness and safety standards across the store, fuel pumps, and customer areas, including regular cleaning and restocking duties.
- Provided on-ground assistance to customers, including guiding them at pumps and helping with basic vehicle-related queries when needed.
