Shill Shah

Detail-oriented and result-driven with hands-on experience as a Quality Laboratory Intern and Food Science professional with experience in quality assurance and control, laboratory testing, food processing and testing, microbiological analysis, documentation control and record-keeping, and regulatory compliance. Having knowledge in chemical and physical testing of food, laboratory instrumentation with calibration, quality management systems, and continuous improvement initiatives.

Quality Assurance & Production Executive - Manpasand Beverages Pvt. Ltd. - India

(2016-12 - 2018-04)

• Performed quality assurance and quality control activities of incoming food pulp, water, packaging material, and sugar to check the quality of specimens for food safety.
• Conducted routine inspections- physical and chemical testing of fruit juice and beverage products such as pH testing, Sugar level, acidity determination, and moisture analysis.
• Assisted with microbiological analysis and environmental monitoring for finished products like Total Plate Count (TPC), Adulteration, and Yeast and Mold formation
• Utilized microscopes, centrifuges, pH meters, moisture analyzers, analytical balances, and titration equipment.
• Supported UV analysis and laboratory-based testing to verify product quality.
• Participated in root cause analysis and corrective action investigations.
• Prepared Certificates of Analysis (COA), laboratory reports, testing records, and quality documentation while maintaining compliance with GMP, HACCP, and internal quality management system requirements

Phlebotomy Support Staff - Neil Hospital - India

(2025-12 - 2026-04)

• Assisted with specimen handling, laboratory documentation, and quality control procedures to ensure sample integrity.
• Assisted with handling laboratory reports, record archiving, and maintaining organized documentation systems
• Assisted laboratory personnel with specimen receiving, sample preparation, centrifugation of blood samples, and pre-analytical processing activities.
• Assisted with monitoring compliance with standard operating procedures (SOPs), departmental policies, and quality assurance requirements within the laboratory and collection areas
• Supported training and orientation activities for departmental processes and safety standards

Business Development Manager - Shree Hari Education Consultant - India

(2022-02 - 2023-06)

• Managed documentation systems, compliance activities, and process improvement initiatives.
• Conducted data analysis and prepared reports to support operational decision-making.
• Collaborated with multiple departments to maintain process consistency and improve results.
• Supported staff training, process improvement, and quality monitoring activities

Customer Service Executive - Strandbags Group - NZ

(2018-10 - 2020-02)

• Delivered strong customer service by engaging with customers, understanding their needs, and recommending suitable products to enhance their shopping experience.
• Built solid product knowledge to guide customers in making informed purchase decisions, improving satisfaction and repeat visits.
• Consistently met and exceeded sales targets through effective upselling and cross-selling techniques.
• Handled customer inquiries, returns, and complaints professionally, ensuring quick and positive resolution.

Customer Service Executive - Mobil Gas Station - Auckland, New Zealand

(2023-07 - 2024-02)

• Delivered friendly and efficient customer service in a fast-paced fuel station environment, ensuring a positive experience for every customer.
• Assisted customers with fuel transactions, in-store purchases, and general inquiries with accuracy and professionalism.
• Maintained cleanliness and safety standards across the store, fuel pumps, and customer areas, including regular cleaning and restocking duties.
• Provided on-ground assistance to customers, including guiding them at pumps and helping with basic vehicle-related queries when needed.

Postgraduate Diploma - Food Science - University of Auckland

Bachelor of Technology - Food Processing Technology - Gujarat Technological University