Shilpi Banerjee

People are the heartbeat of every business — and I’m passionate about helping them succeed. As a Certified HR Professional (CPHR) and MBA with 4.5+ years of experience at Deloitte, Hyatt, and Home Depot, I’ve built HR solutions that scale, from onboarding thousands of hires to improving retention and employee engagement.

Passionate about building inclusive, high-performing cultures, I use people analytics to connect HR strategy with business outcomes. I am currently seeking opportunities as an HR Generalist, HR Advisor, HR Coordinator, Learning & Development Specialist, or Employee Experience Specialist, where I can apply my skills to drive engagement, strengthen culture, and help organizations succeed.

Senior Human Resources Analyst | Deloitte August 2022 – December 2023

• Led the successful delivery of end-to-end HR services across multiple USI locations, supporting the onboarding and training of over 8,000+ campus hires annually contributing to 19.2 million+ learning hours and improving early talent retention by 17%.
• Partnered with COEs and cross-border teams to execute structured onboarding experiences that improved new hire assimilation and reduced first-90-day attrition by 12%.
• Built & maintained interactive HR dashboards to track KPIs such as learner completion rates, satisfaction scores (avg. 4.6/5), and ROI metrics, enabling real-time decision-making and leadership reporting.
• Drove performance management initiatives by supporting goal setting, competency mapping, and feedback cycles for over 500+ employees, resulting in 22% improvement in employee engagement scores.
• Designed change communication and training rollout for LMS platforms DOWS & SABA, reducing employee queries by streamlining SOPs, FAQs, and onboarding guides during system transitions.
• Conducted learning analytics using Metrics That Matter (MTM) to identify learning impact trends; implemented insights that led to a 15% improvement in post-training performance.
• Reviewed and analyzed program performance data to identify gaps and drive process improvements, increasing program efficiency and reducing redundancies by 30%.

Assistant Manager Human Resources | Hyatt Hotels Corporation November 2021 – July 2022

• Led full-cycle recruitment and onboarding for 350+ roles across departments during pre-opening operations, reducing time-to-hire by 30% and achieving 100% staffing ahead of schedule.
• Developed & executed strategic hiring plans, collaborated with hiring managers to define role requirements, and leveraged ATS tools to source, screen, & interview candidates, maintaining a 95% offer acceptance rate.
• Created and implemented HR policies in compliance with the labor laws, including paid leave, workplace safety, pension plans, and compensation frameworks, ensuring 100% legal compliance.
• Maintained HRIS and employee records for 500+ staff, supporting end-to-end lifecycle processes—hiring, onboarding, promotions, and terminations—with zero data discrepancies in internal audits.
• Supported internal investigations and accommodation requests in line with OHS and workplace harassment laws, helping to resolve 100% of cases within policy-mandated timelines.
• Coordinated and participated in quarterly performance reviews, ensuring fair and structured evaluations tied to individual development and company goals.
• Launched mentorship and learning programs across departments, contributing to a 20% internal promotion rate and enhanced employee career development.
• Delivered frontline HR support in recruitment, employee relations, and conflict resolutions that helped reduce voluntary turnover by 18%, saving the company approximately $150,000 annually.

Human Resources Executive | Hyatt Hotels Corporation August 2019 – August 2021

• Managed full-cycle recruitment for a variety of roles, partnering with hiring managers to define job requirements, source candidates, and conduct interviews, resulting in a 95% offer acceptance rate and a 25% reduction in time-to-hire.
• Led structured onboarding and induction programs for new hires, achieving 100% orientation completion within the first week and accelerating time-to-productivity by 30%.
• Acted as the primary point of contact for 200+ employees, resolving HR inquiries and issues with a 95% resolution rate within 48 hours, while ensuring compliance with HR policies. 
• Utilized HR data analytics to assess trends in turnover, absenteeism, and training effectiveness, providing strategic insights that led to a 10% decrease in attrition over two quarters.

Master of Business Administration (MBA)

University Canada West, Vancouver

Successfully completed an MBA program with a focus on leadership, strategic management, and organizational development.

Live Project: Collaborated with a local Canadian organization to analyze operational challenges and recommend actionable strategies to enhance performance and efficiency.

Presentations: Delivered multiple professional presentations on leadership theories, HR practices, and business strategies, demonstrating strong communication and analytical skills.

Group Assignments: Worked in diverse teams to research, evaluate, and present case studies, strengthening teamwork, problem-solving, and project management abilities.

Peer Leadership & Mentoring: Served as a Peer Leader, mentoring new students to support their academic transition and wellbeing, guiding them on course management, campus resources, and career preparation.