Shishir Pandey

Results-driven IT & Data Professional with 7+ years of combined experience in IT support, database administration, and network security — including direct exposure to regulated financial environments. Proven track record managing mission-critical banking databases, implementing AML/CFT compliance procedures, and supporting 300+ end users in a core banking system. Experienced with MSSQL, SSRS, Power BI, Active Directory, and cloud platforms.

Committed to data governance, regulatory compliance, and delivering secure, reliable IT services aligned with Canadian banking standards.

IT Support Analyst - Expeditors International - Mississauga, ON

(2024-09)

• Provide Tier 1/2 technical support for 100+ end users, diagnosing hardware, software, and network connectivity issues with a focus on first-call resolution and SLA compliance.
• Administer user accounts, permissions, and security policies via Active Directory and Office 365, enforcing least-privilege access controls aligned with financial industry security standards.
• Maintain and update IT asset inventory and support knowledge base, reducing repeat incident volume by improving documentation accuracy.
• Collaborate with cross-functional teams and third-party vendors to coordinate system upgrades, patch management, and network configuration improvements.
• Support endpoint security including antivirus deployment, patch cycles, and access control reviews — practices directly transferable to regulated banking environments.
• Log and track all incidents using ITIL-based ticketing systems (ServiceNow/Jira), ensuring audit-ready documentation and continuous service improvement.

Database Administrator & Network Specialist - ICFC Bank Limited - Nepal (Remote-capable)

(2018-03 - 2026-02)

• Administered core banking databases (MSSQL) supporting 300+ internal users, ensuring 99.9% uptime through proactive monitoring, performance tuning, and scheduled maintenance.
• Designed and optimized complex SQL queries, stored procedures, and automated reports using SSRS and Power BI — enabling real-time financial reporting for management and compliance teams.
• Implemented and enforced AML/CFT compliance procedures in collaboration with the compliance and risk teams, ensuring adherence to regulatory frameworks and internal audit requirements.
• Managed data backups, disaster recovery protocols, and database security updates to protect sensitive customer financial data and meet business continuity objectives.
• Configured and maintained firewall rules, VPN, and network security policies to protect banking infrastructure from unauthorized access and cyber threats.
• Supported Windows and Linux server environments, managing system health, software deployments, and security hardening across production systems.
• Collaborated with compliance teams on data governance policies, including customer data classification, retention schedules, and privacy controls aligned with regulatory standards.
• Assisted in onboarding and training junior staff on database procedures and network security protocols, improving team capability and reducing error rates.

IT & Operations Associate (Part-Time) - Walmart Distribution Centre - Ontario, CA

(2023-01 - 2026-02)

• Maintained warehouse IT infrastructure including network devices, handheld scanners, and automated inventory systems to ensure uninterrupted operational workflow.
• Troubleshot technical issues for inventory management systems, minimizing downtime and ensuring data accuracy across high-volume operational environments.
• Ensured compliance with operational data standards and audit requirements, demonstrating ability to work within structured, policy-driven environments similar to financial institutions.

Big Data Analytics - Big Data Analytics - York University (2024-12)

Bachelor of Computer Application (BCA) - Computer Application - CITE College (2018-12)

MBA - Human Resource Management - Himalayan College of Management (2022-12)