Shivam Parikh

Senior Business Analyst - TD Bank - Ontario, Canada

(2025-01)

Partner with business, operations, technology, risk, and compliance stakeholders to gather requirements and translate business objectives into functional specifications, user stories, and acceptance criteria.
Analyze current-state banking processes, identify control or workflow gaps, and recommend future-state improvements that strengthen customer experience, operational efficiency, and compliance.
Facilitate requirement workshops, stakeholder interviews, process walkthroughs, and solution review sessions; manage requirement traceability through delivery and testing.
Perform data analysis using Excel and SQL to investigate trends, reconcile information, validate business rules, and support management reporting and decision-making.
Coordinate UAT by defining scenarios, reviewing test cases, triaging defects, validating fixes, and securing business sign-off before production release.
Support digital banking and customer-service initiatives by documenting impacts, dependencies, risks, and change-readiness requirements.

Business Analyst / Senior Management Trainee - Enterprise Mobility - Ontario, Canada

(2022-01 - 2025-01)

Analyzed branch operations, rental workflows, customer demand, fleet utilization, revenue performance, and service metrics to identify opportunities for process and business improvement.
Worked with branch leadership and cross-functional teams to define business needs, document process changes, and implement operational improvements across customer service and fleet activities.
Created recurring Excel reports and KPI dashboards to track sales, utilization, customer satisfaction, inventory, and operational performance; presented actionable findings to management.
Mapped current and future-state processes, identified bottlenecks and root causes, and recommended practical changes that improved workflow consistency and service delivery.
Supported rollout of operational changes by developing procedures, coordinating training, monitoring adoption, and gathering feedback for continuous improvement.
Managed competing priorities and escalated customer or operational issues using structured analysis, clear communication, and stakeholder coordination.

Business Analyst - Tata Consultancy Services (TCS) - India

(2020-01 - 2022-01)

Supported enterprise transformation projects by gathering requirements from business stakeholders and converting them into BRDs, functional requirements, process flows, user stories, and acceptance criteria.
Collaborated with developers, QA teams, product owners, and subject-matter experts throughout the SDLC to clarify requirements, resolve gaps, and ensure solutions aligned with business expectations.
Conducted as-is/to-be analysis, gap assessments, impact analysis, and root-cause analysis for process and system enhancements involving enterprise applications and data workflows.
Prepared SQL and Excel-based analyses to validate data, reconcile results, identify exceptions, and support business decisions and production issue investigations.
Participated in Agile ceremonies including backlog refinement, sprint planning, daily stand-ups, demos, and retrospectives; maintained requirements and delivery artifacts in JIRA and Confluence.
Planned and supported UAT, tracked defects to closure, maintained requirement traceability, and assisted with release documentation, training materials, and post-implementation support.

About