Shivangi Sharma
IT-Help Desk Supporter
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About
Computer Information Systems graduate with a strong foundation in IT support, troubleshooting, and web development. Experienced in hardware/software maintenance, customer service, and system optimization. Passionate about solving technical challenges, providing excellent end-user support, and continuously expanding my technical knowledge.
Experience
University of the Fraser Valley
UI/UX Designer, Tech Gear(2022)
o Collaborated with the Whole Human Foundation to test and improve a configurable event application.
o Provided detailed feedback on functionality, usability, and performance improvements.
o Proposed and implemented UI/UX enhancements for better user experience.
TJX Canada
Retail Supervisor (2024 – Present)
o Handled customer inquiries and conflict resolution, ensuring a positive shopping experience.
o Supervised daily store operations, ensuring inventory management, and customer service.
o Led and trained team members, guiding store policies, and cash handling.
Education
Bachelor of Computer Information Systems (2020-2024)
University of the Fraser Valley | Abbotsford, British Columbia
- Relevant courses: System Hardware, End-User training and support, Operating Systems, Data Communications, Web Server installation and Maintenance.
- GPA: 3.81
