Quality Inspector at MENASHA PACKAGING(Unilever) (2025-11 – Present)
- Oversaw product disposition for hold, quarantine, and release of work-in-progress and finished goods.
- Conducted root cause analysis and implemented corrective actions for identified quality issues.
- Verified documentation accuracy by auditing work packets for compliance.
- Collaborated with cross-functional teams to minimize defects and improve quality processes.
- Supported regulatory inspections and internal audits to ensure operational compliance.
- Conducted thorough inspections of packaging materials to ensure compliance with quality standards.
Line Cook at Swiss Chalet (2025-11 – Present)
- Followed Swiss Chalet recipes and presentation guidelines to ensure consistent quality and visual appeal of dishes.
- Monitored and maintained kitchen hygiene while strictly following food safety protocols.
- Executed proper usage and routine maintenance of kitchen equipment to enhance overall kitchen efficiency.
- Analyzed team dynamics and implemented strategies to optimize workflow and maintain service quality during peak hours.
FOH Supervisor at TRIPLE OS (2023-11 – 2025-07)
- Assigned tasks to FOH employees based on their skill set and availability.
- Responded quickly to any operational issues that arose throughout the shift.
- Resolved customer complaints promptly and efficiently while maintaining a positive attitude.
- Regularly inspected dining areas for cleanliness, organization, sanitation standards.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
Hostess / Server at SWISS CHALET (2023-01 – 2025-07)
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Handled cash payments and reconciled daily transactions accurately.
- Assisted in preparing the restaurant for opening and closing shifts.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Front Desk Receptionist at ELITE GROUPS (2021-03 – 2022-11)
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained an organized filing system of confidential client information in accordance with company policy.
