Shkha Dua

Versatile and accomplished Business Analyst with 5+ years of rich experience in leading all phases of diverse projects and specializing in Enterprise implementations. Seeking opportunities to use my analytical skills and strong people management skills to help create efficient and cost-effective solutions to achieve organizational goals.

• Competent in all phases of Software Development Life Cycle (SDLC), Waterfall and Agile - Analysis & Study of Business Requirements, Technical, Functional & Non-Functional Specifications (SRS), Data/Interface/Process Design, Module/Interface Development, Data structures, Testing, Integration, Implementation along with Service Support
• Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions.
• Expert in facilitating requirement elicitation sessions using various techniques, such as interviews, document analysis, requirements workshops, JAD, business process descriptions and use cases.
• Identify project scope, risk, assumptions, constraints and dependencies based on the needs of the business.
• Proficient in E2E documentation such as Business Requirement Document (BRD), System Design Specification (SDS), Functional Requirement Document (FRD), Use Cases, Traceability Matrix and Training Documents. 
• Hands-on expertise in Jira for project and defects tracking, Confluence and SharePoint for creating and maintaining documents and, to store and share project artifacts.
• Experience in using MS Visio to create UML diagrams for visual modelling of business needs including activity diagrams, sequence diagrams and use case diagrams.
• Hands on configuration experience of ERP applications.
• Facilitate meetings with stakeholders and clients at every stage of the project, send minutes of meetings, resolve conflicts among stakeholders and maintain healthy relationship with everyone.
• Good understanding of automation tools like UI Path, Automation anywhere.
• Excellent analytical, multi tasking & critical thinking skills with ability to prioritize business requirements.
• Excellent written and oral communication skills with strong attention to detail.

• Elicit requirements from project stakeholders using a variety of techniques including JAD, interviews and documentation, BRDs, functional & technical specifications, use cases.
• Create, validate, and update the technical documentation according to the Project Scope and Plan.
• Configuration of CST software products and modify templates and workflows in Microsoft Dynamics.
• Responsible for configuration, validation, testing, training and go-live phases of the software projects for multiple clients.
• Manage projects through status meetings, weekly reports, identifying risks, and tracking issues in Jira.
• Create Integration/Process flow diagrams on MS Visio as per the business standards, and get them validated by SMEs.
• Prepare management reports and analysis in MS Excel and assist stakeholders in determining the day-to-day activity.
• Track and manage action items with Subject Matter Experts (SMEs) according to the Project Plan.
• Track Meeting Minutes and send the report to all the stakeholders.
• Build and maintain strong working relationships with internal and external stakeholders to effectively communicate issues, actively engage, influence, and work collaboratively as a team member.
• Manage UAT sessions and provided onsite training to the client using both direct end-user training and train-the-trainer formats and validate end-to-end business flow.
• Served as a liaison between the clients and Professional Services groups to recommend, develop, and test changes or modifications in newly delivered functionality in Microsoft Dynamics.
• Created and maintained documentation for product configuration and use.
• Assist the customer team with system review and testing prior to go-live.