Circle K 10/2021-Present
North Bay, Ontario
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prevented store losses using awareness, attention to detail and integrity.
- Trained new employees.
- Created new processes and systems for increasing customer service satisfaction.
- Assisted customers with store and product complaints.
Assistant Manager 06/2019 to 08/2019
Comfort Inn All Seasons – Sydney, Australia
- • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- • Increased sales revenues by promoting complementary products and educating customers about store promotions.
- • Handled customer service by dealing with complaints, organizing stock, and answering customer questions.
- • Recruited, interviewed, and hired individuals which would add value to team while bringing wealth of experience.
- • Submitted reports to Hotel Owner to aid in business decision-making and planning.
- • Completed inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- • Applied customer feedback to develop process improvements and support long-term business needs.
- • Ensure the cleanliness, organization, and overall appearance of the complex meets company and franchise standards and is in proper working order inside and outside.
- • Kept work areas clean, organized, and safe to promote efficiency and team safety
Food & Beverage Supervisor 12/2018 to 01/2020
The Branksome Hotel & Residences – Sydney, Australia
- • Having knowledge and experience about POS.
- • Doing the setup in the restaurant for lunch & dinner with sitting capacity of 90 Pax.
- • Doing room service
- • Looking after all the functions in the banquets and conference rooms.
- • Making sure the inventory is full of all beverage stock.
- • Maintain effective communication with kitchen staff and guests.
- • Preparing of coffee orders, cocktails, and other beverages.
- • Training to new employees
Food & Beverage Attendant 03/2017 to 08/2017
Fresh Catering – Sydney, Australia
- • Set up/took down event and guest areas with customized products and beverages.
- • Served all orders according to seating specifications.
- • Memorized menu list to offer to customers.
- • Organized and decorated dining room
- • Maintained contact with the kitchen staff, management, and customers.
Retail Food & Beverage Attendant 06/2017 to 07/2017
Luna Park Sydney – Sydney, Australia
- • Appropriately suggested additional items to customers to increase outlet sales.
- • Mastered MICROS computer system for automated order taking.
- • Resolved complaints promptly and professionally.
- • Took initiative to find extra tasks when scheduled duties were completed.
Food & Beverage Attendant 10/2015 to 02/2016
Coriander Leaf – Zurich, Switzerland
- • Promptly served all food courses and alcoholic beverages to guests.
- • Regularly checked on guests to ensure satisfaction with each food course and beverages.
- • Responsible for opening and closing duties.
Banquet Attendant 08/2015 to 10/2015
Kameha Grand Zürich – Zurich, Switzerland
- • Assisted customers with information regarding menu offerings and nutrition information.
- • Cleaned and maintained dining area and condiment stations.
- • Delivered food to guest tables with timeliness and efficiency.
- • Greeted and escorted guest to their tables and provided menu.
- • Performed all tasks of setting up for weddings and private parties
- • Successfully assisted approximately 100 to 800 guests each shift.
- • Adequately read and followed banquet event order.
Industrial Trainee 01/2013 to 05/2013
The Leela Ambience Gurugram Hotel & Residences – Gurugram, India
- • Cross Training in Service, Kitchen, Housekeeping, Front Office, and Human Resource Development.
- • Observing the team handling by supervisor.
- • Understanding the administration activities.
- • To help the supervisor and assistant manager in serving customers.
