Sid Sidhu

Proactive Hotel Dining and Catering Professional with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist other managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Experience in large scale events as well as intimate gourmet dining and detail-oriented night auditor, known for welcoming guests with positivity at all hours

Circle K 10/2021-Present

North Bay, Ontario

• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
• Prevented store losses using awareness, attention to detail and integrity.
• Trained new employees.
• Created new processes and systems for increasing customer service satisfaction.
• Assisted customers with store and product complaints.

Assistant Manager 06/2019 to 08/2019

Comfort Inn All Seasons – Sydney, Australia

• • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• • Increased sales revenues by promoting complementary products and educating customers about store promotions.
• • Handled customer service by dealing with complaints, organizing stock, and answering customer questions.
• • Recruited, interviewed, and hired individuals which would add value to team while bringing wealth of experience.
• • Submitted reports to Hotel Owner to aid in business decision-making and planning.
• • Completed inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• • Applied customer feedback to develop process improvements and support long-term business needs.
• • Ensure the cleanliness, organization, and overall appearance of the complex meets company and franchise standards and is in proper working order inside and outside.
• • Kept work areas clean, organized, and safe to promote efficiency and team safety

The Branksome Hotel & Residences – Sydney, Australia

• • Having knowledge and experience about POS.
• • Doing the setup in the restaurant for lunch & dinner with sitting capacity of 90 Pax.
• • Doing room service
• • Looking after all the functions in the banquets and conference rooms.
• • Making sure the inventory is full of all beverage stock.
• • Maintain effective communication with kitchen staff and guests.
• • Preparing of coffee orders, cocktails, and other beverages.
• • Training to new employees

Fresh Catering – Sydney, Australia

• • Set up/took down event and guest areas with customized products and beverages.
• • Served all orders according to seating specifications.
• • Memorized menu list to offer to customers.
• • Organized and decorated dining room
• • Maintained contact with the kitchen staff, management, and customers.

Luna Park Sydney – Sydney, Australia

• • Appropriately suggested additional items to customers to increase outlet sales.
• • Mastered MICROS computer system for automated order taking.
• • Resolved complaints promptly and professionally.
• • Took initiative to find extra tasks when scheduled duties were completed.

Coriander Leaf – Zurich, Switzerland

• • Promptly served all food courses and alcoholic beverages to guests.
• • Regularly checked on guests to ensure satisfaction with each food course and beverages.
• • Responsible for opening and closing duties.

Kameha Grand Zürich – Zurich, Switzerland

• • Assisted customers with information regarding menu offerings and nutrition information.
• • Cleaned and maintained dining area and condiment stations.
• • Delivered food to guest tables with timeliness and efficiency.
• • Greeted and escorted guest to their tables and provided menu.
• • Performed all tasks of setting up for weddings and private parties
• • Successfully assisted approximately 100 to 800 guests each shift.
• • Adequately read and followed banquet event order.

The Leela Ambience Gurugram Hotel & Residences – Gurugram, India

• • Cross Training in Service, Kitchen, Housekeeping, Front Office, and Human Resource Development.
• • Observing the team handling by supervisor.
• • Understanding the administration activities.
• • To help the supervisor and assistant manager in serving customers.

Post-Baccalaureate Certificate in General Management Nipissing University – North Bay, Canada2021-2022