Sijin Joseph

Supply Chain and Logistics professional with 2+ years of experience in logistics operations, customer service, warehouse management, shipment tracking, inventory control, and process coordination. Experienced in optimizing operational efficiency, resolving customer concerns, supporting transportation and warehouse activities, and maintaining compliance standards.

Customer Service Operations - FedEx - Victoria BC Canada

(2024-09 - 2026-05)

• Coordinated internal operational procedures and supported the implementation of process improvements to enhance service quality, operational efficiency, and compliance with company policies.
• Investigated and resolved customer service complaints related to shipment delays, disputed deliveries, missing packages, damaged shipments, and pickup discrepancies.
• Monitored shipment movements and provided customers with timely updates regarding delivery status and service resolutions.
• Communicated directly with customers to explain investigation outcomes and ensure customer satisfaction standards were consistently achieved.
• Managed customer escalations and coordinated with operational teams to resolve complex service issues within established service levels.
• Served as a primary point of contact for priority cases, ensuring prompt escalation and resolution through appropriate management channels.
• Oversaw customer feedback documentation and maintained records to support service improvement initiatives.
• Managed accounts payable activities, including invoice verification, payment processing, and maintaining accurate financial records for audit readiness.
• Audited and processed employee timecards to support payroll accuracy and compliance with internal procedures.
• Conducted financial analysis and budget monitoring activities, including delivery reimbursement tracking and financial reconciliations.
• Coordinated office services including inventory procurement, supply management, fuel inventory reconciliation, fuel expenditure audits, and company fuel card administration.
• Prepared operational reports, compliance documentation, performance metrics, and business correspondence for management review.
• Supported cross-functional collaboration between operations, finance, transportation, and customer service teams to ensure smooth business operations.
• Maintained adherence to service level agreements (SLAs), operational standards, and compliance requirements.

Warehouse Associate (Part-Time) - ToysRUs - Kitchener, Ontario, Canada

(2022-09 - 2024-08)

• Received, inspected, and processed inbound inventory shipments while ensuring accuracy and compliance with warehouse procedures.
• Performed inventory counting, stock replenishment, and cycle count activities to maintain inventory accuracy.
• Utilized warehouse systems to track inventory movement and support order fulfillment activities.
• Picked, packed, and prepared customer orders for shipment while meeting productivity and quality standards.
• Maintained organized storage locations and optimized warehouse space utilization.
• Assisted with inventory audits and stock discrepancy investigations.
• Supported warehouse safety initiatives and maintained compliance with operational standards.
• Collaborated with team members to ensure timely completion of daily warehouse targets.

Warehouse Associate (Seasonal Part-Time) - Adidas - Brant, Ontario, Canada

(2023-04 - 2023-06)

• Assisted in receiving, sorting, and processing high volumes of merchandise during peak operational periods.
• Conducted inventory checks and ensured stock accuracy across warehouse locations.
• Supported picking, packing, labeling, and shipping operations for retail and e-commerce orders.
• Maintained warehouse organization and inventory control procedures.
• Assisted in meeting daily productivity goals while adhering to safety and quality standards.
• Collaborated with warehouse teams to ensure timely order processing and shipment readiness.

Audit Associate - KPMG GDS

(2023-04 - 2023-06)

• Assisted in financial statement audits and compliance assessments for international clients.
• Performed data analysis, documentation reviews, and testing procedures to support audit engagements.
• Evaluated financial records and internal controls to ensure regulatory compliance.
• Prepared audit working papers, reports, and supporting documentation.
• Collaborated with cross-functional teams to ensure timely completion of audit deliverables.
• Supported risk assessment activities and identified areas for process improvement.

Master of Commerce - Commerce - Marian College Kuttikkanam (Mahatma Gandhi University) (2018 - 2020) Idukki, Kerala, India

Post Graduate Diploma - Global Supply Chain Management - Conestoga College (2023 - 2024) Kitchener, Ontario, Canada