Simmy Dhir
PREFERRED NAME: SIMMY
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About
Detailed-oriented and customer-focused professional with experience providing excellent client service, handling confidential information and maintaining accurate records. Bringing more than three years of experience in Sales and superior customer service skills, inventory management and organization.
Experience
Office desk/front desk - Dalhousie University - Halifax, NS
(2026-08)
- helps with day-to -day tasks regarding student ID cards and Upasses.
- Greet and assist students with their queries.
- Handout Id cards/UPasses.
- Do basic Administrative/data work.
Supervisor - Subway - Halifax, NS
(2022-12 - 2026-06)
- Prepares food.
- Maintain food safety and quality.
- Customer assistance.
- Handles Cash and paperwork.
Customer Care Advisor - Scotiabank - Halifax, NS
(2022-03 - 2023-01)
- Providing knowledgeable service to customers through inbound calls customers regarding day-to-day banking. Understanding the customers’ circumstances and matching appropriate solutions.
- Makes sound decisions on accepting, rejecting or offering amended payment terms and settlements while conforming to Bank policies and procedures.
- Conducting timely and constructive collection activity by telephone, letter, text message, e-mail, or other appropriate means.
E-commerce associate - No frills - Sydney, NS
(2020-04 - 2022-02)
- Fulfilling customers order effectively and efficiently.
- Assist customers via phone calls and providing them with best customer satisfaction.
Customer Service Representative - Capital Local Area Bank - Jalandhar, Punjab, India
(2019-04 - 2019-12)
- Helping Customers with Banking Products and Services.
- Booking appointments with phone in customers.
- Data Entry on computer systems.
- Performed other clerical duties as required.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Post-Baccalaureate Diploma - Supply chain Management - Cape Breton University (2021-12)
Bachelors - Business Management - GNDU University (2019-04)
