Simo Nasser

IT Technician (Levels 1 and 2) with 5 years of experience in technical user support. Multiple IT skills: networking, office suite (Microsoft 365), operating systems (Windows and Linux), workstation deployment. Strong observation skills, organizational rigor, and ability to adapt.

IT Support and Logistics Technician (After-Sales Service) - DEXTER Group - Québec

(2025-01 - 2026-12)

• Assist customers in submitting online return requests and process those requests in accordance with group policies
• Perform preventive maintenance on the department's printers and workstations
• Update and structure data in Excel
• Credit customer accounts via a WMS (Warehouse Management System) software
• Analyze customer inquiries regarding returns and respond by email

Level 2 Technical Support Advisor - INTELCIA - Cameroun

(2020-01 - 2025-12)

• Diagnose and propose solutions to technical issues (internet access, email) faced by ADSL and Fiber Optic technology customers
• Assist customers with the installation and configuration of modems and client workstations
• Create incident tickets and follow up on interventions
• Advise customers on cybersecurity matters

IT Maintenance Technician - TOTAL Informatique - Cameroun

(2019-01 - 2020-12)

• Diagnosis and repair of workstations
• Optimization of workstation performance (RAM, storage drive)
• Install and update operating systems and other software

DEP IT Support (Evening) - Computer Science

Higher Technician's Certificate in Computer Science - Computer Science (2018-12)