Hanane Chaoui

IT support technician holding a DEP in computer support from EMICA. Hands-on experience gained at the Ville de Montréal in level 1 and 2 technical support, incident management, workstation deployment, and Microsoft environment administration. Recognized for excellent customer service, analytical ability, autonomy, and a quick learning curve.

Intern – IT Support Technician - Ville de Montréal

(2026-03 - 2026-04)

• Resolve technical incidents on-site and remotely.
• Track tickets in the incident management system.
• Install and configure applications on new workstations.
• Perform updates and maintain mobile device security via Workspace ONE.
• Provide effective technical support to municipal users.

Supervisor (formerly Cashier and PCX Clerk) - Maxi

(2026-01)

• Supervise daily operations and support team members.
• Deliver high-quality customer service.
• Efficiently resolve operational issues and situations.
• Demonstrate leadership, communication, and priority management skills.

Educator - Garderie Barny

(2023-05 - 2026-02)

• Ensure the well-being and safety of children.
• Plan and coordinate daily activities.
• Maintain regular communication with parents.
• Develop excellent interpersonal and organizational skills.

DEP - computer support - EMICA (2026)

Master 2 - chemical engineering - Université A. Mira de Béjaïa

Bachelor's Degree - process engineering - Université A. Mira de Béjaïa