Hanane Chaoui
IT SUPPORT TECHNICIAN | LEVEL 1-2 SUPPORT | SERVICE DESK
Hire this person
Send a job offer directly to this candidate
About
IT support technician holding a DEP in computer support from EMICA. Hands-on experience gained at the Ville de Montréal in level 1 and 2 technical support, incident management, workstation deployment, and Microsoft environment administration. Recognized for excellent customer service, analytical ability, autonomy, and a quick learning curve.
Experience
Intern – IT Support Technician - Ville de Montréal
(2026-03 - 2026-04)
- Resolve technical incidents on-site and remotely.
- Track tickets in the incident management system.
- Install and configure applications on new workstations.
- Perform updates and maintain mobile device security via Workspace ONE.
- Provide effective technical support to municipal users.
Supervisor (formerly Cashier and PCX Clerk) - Maxi
(2026-01)
- Supervise daily operations and support team members.
- Deliver high-quality customer service.
- Efficiently resolve operational issues and situations.
- Demonstrate leadership, communication, and priority management skills.
Educator - Garderie Barny
(2023-05 - 2026-02)
- Ensure the well-being and safety of children.
- Plan and coordinate daily activities.
- Maintain regular communication with parents.
- Develop excellent interpersonal and organizational skills.
Education
DEP - computer support - EMICA (2026)
Master 2 - chemical engineering - Université A. Mira de Béjaïa
Bachelor's Degree - process engineering - Université A. Mira de Béjaïa
