Simone Grant

With over 16 years of diverse experience in international 5-star hotel management, teaching, authorship, and residential property management, I offer a wealth of practical and strategic skills. I have a proven track record of successfully repositioning undervalued residential properties from C to B and from B to A, authoring due diligence reports for AGIs, and overseeing capital expenditure (capex) projects from inception to completion. My expertise in maximizing revenue, implementing policies & procedures and excelling in luxury environments makes me well-suited for the role of Regional Property Manager.

Freelance and Published Author & Online Course Creator of "I Am An Excellent Property Manager" - Self-Employed

(2016-01)

• Developed and published comprehensive property management courses, focusing on enhancing operational efficiency, leadership skills, and customer satisfaction.
• Engaged in research and content development to maintain relevance and applicability in hospitality and property management.

Residential Property Manager - Homestead Land Holdings - Hamilton, ON

(2012-01 - 2016-12)

Full property portfolio (units – 938) or 9 high-rise buildings

• Managed a diverse portfolio across 3 cities encompassing 938 units across 9 high-rise buildings, ensuring high occupancy rates and tenant satisfaction.
• Led operational strategies including financial management, budget planning, and cost control measures to optimize revenue.
• Supervised maintenance, building manager teams and coordinated with vendors to uphold high property standards and ensure compliance with safety regulations.
• Developed team training programs to foster a culture of customer service excellence.
• Oversaw vendor contract negotiations and ensured compliance with service agreements to maintain high service quality.
• An ability to think strategically, critically and analytically, while maintaining an enthusiastic, energetic, proactive outlook and approach to professional life.
• Collaborated with legal team on LTB/RTA tenant matters (disputes and court proceedings) and represented the organization in legal proceedings as a witness where necessary.
• Collaborating with internal departments to achieve desired results
• Upheld compliance in: Fire Code, Building Code, local bylaws applicable to city of properties, Ontario Human Rights code, Occupationtional Health & Safety, PIPEDA, Accessibility for Ontarians with Disability Act-(AODA)
• Reviewing and monitoring key operational and financial indicators such as rent/arrears/collections and unit turnover
• Responding to and managing all site-level emergencies and worked with first responders where necessary/directed
• Active member of the joint Health & safety Committee
• Mentored and trained teams across portfolio and made recommendations to training facilitator where necessary.
• Developed and implemented training programs to enhance team efficiency, aligning staff performance with brand expectations.
• Cultivated a collaborative work environment that emphasized accountability tenant-centered service, and continuous learning.
• Enhanced and implemented cleaning standards and safety standard for buildings within portfolio and improved productivity
• Demonstrated experience in hiring operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Experience in conducting annual performance appraisals with direct reports according to Standard Operating Procedures.
• Demonstrated experience with successful results utilizing an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

Residential Property Manager Trainee - Homestead Land Holdings - Hamilton, ON

(2010-01 - 2012-12)

• Participated in the Manager in Training Program, rotating through departments and branches: Ottawa, Kingston, London and Hamilton.
• Assisted in managing 545 units across 4 high-rise buildings while gaining comprehensive insight into leadership and building operations.
• Focused on cross-departmental collaboration to streamline processes and improve operational efficiencies.

Assistant Executive Housekeeper - SuperClubs Grand Lido Braco - Jamaica, W.I.

(2006-01 - 2007-12)

5-Star All Inclusive Resort (rooms 210 – 349)

• Managed housekeeping operations for a luxury resort with 210–349 rooms, ensuring adherence to high guest service and cleanliness standards.
• Gained hands-on experience in reservations, new building inspections, and property renovations.
• Led staff training sessions and supported the seamless reopening of renovated facilities.
• Cover the MOD evening shift as necessary and resolved issues to guests and department satisfaction
• Collaborated with sister properties (Breezes, Starfish, and Grand Lido Negril) to understand broader operational frameworks.

Certificate - Real Estate Planning & Development - Metropolitan University (2023-01 - 2023-03)

MSc. - Tourism & Travel Management - New York University (2002-01 - 2003-12)

BA - Hospitality Management (Honors) - Huston-Tillotson University (1999-01 - 2001-12)