Simranpreet Singh

Aviation Management

Talent

BurlingtonMember since June 19, 2026

Aircraft OperationsFlight ProcessesLogisticsGround HandlingFlight SchedulingCustomer ServiceRamp OperationsAviation ManagementMarketing StrategiesTechnical CommunicationLeadershipProblem-solvingCommunicationCritical Thinking

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Aircraft OperationsFlight ProcessesLogisticsGround HandlingFlight Scheduling

About

A dedicated aviation professional Student with diverse experience in Airline and Airport operations, including roles in ground handling, flight scheduling, customer service, and ramp operations. Skilled in aircraft operations, flight processes, and logistics, with hands-on experience coordinating operations in challenging environments. Certified with a Flight Dispatcher License (Meteorology and Operations) and Restricted Aeronautical Radio Operator License (ROC-A) and recognized for exceptional communication, interpersonal, and problem-solving skills.

Proficient in financial and marketing strategies, technical communication, and advanced use of technology to streamline operations. Demonstrated leadership as a Crew Lead in a Helicopter Tour Company and Customer Service Agent in Baggage Operations at Pearson, ensuring seamless coordination, safety, and customer satisfaction.

Experience

Baggage and Passenger Service Agent (Part – Time) - Canadian Aerodrome Support Services Corporation - Toronto Pearson Int'l Airport

(2024-10)

Assisted passengers at self-service baggage drop-off and arrival halls in Terminals 1 and 3 by operating kiosks, managing baggage belts and carousels, coordinating with CATSA for oversize luggage, and providing exceptional customer service to WestJet, Sunwing, and Porter Airlines passengers.
Supported airport and ground handling operations by assisting in EBS testing, baggage transfers, and inbound baggage handling in collaboration with teams from Swissport, GTA Dnata, and Menzies Aviation.

Ground Crew Lead & Customer Service Agent (Co-Op) - Toronto HeliTours (The Helicopter Company Co.) - Billy Bishop Toronto City Airport

(2024-04 - 2025-04)

Led passengers through check-in, orientations, and ramp operations while ensuring safety during boarding and helicopter escorting; assisted check-in and reservation teams by updating manifests and maintaining accurate passenger data in compliance with safety and security standards.
Coordinated and supervised ground crew to ensure smooth daily operations, applying strong customer service, interpersonal, and critical thinking skills while communicating effectively with pilots, the operations manager, and team members regarding flight schedules and safety protocols.

Cashier and Self – Service Checkout Assistant (Part – Time) - Freshco - Barrie, ON

(2023-09 - 2024-04)

Processed payments, resolved customer complaints, and promoted additional products while ensuring efficient and friendly service.
Maintained store operations by organizing product displays, replenishing inventory, and supporting the cash and grocery departments to ensure smooth daily operations.