Sks

Years of customer service and retail experience working in many fast paced roles, individually and within teams. I have experience in leadership roles as well. Willing to relocate: Anywhere

Sales Professional at Ashley Canada - The Dufresne Group (2025-03 – 2026-07)

• Provide product knowledge, features and benefits to help inform our guests' purchase decisions
• Exceed sales and productivity goals.
• Ensure stock availability when making a sale.
• Enter sales orders accurately and take payments
• Manage open orders and delivery timelines.
• Develop and maintain a prospect system including outbound calls, leads generated from eCommerce chats, web, telesales, appointments and walk-in traffic
• Maintain knowledge of competitor pricing, programs, products, and service.
• Constantly improve your product knowledge and sales skills by actively engaging in Professional Development programs, Manager coaching and online learning.

Senior Sales Lead/Key Holder at Call It Spring (2023-04 – 2025-03)

• Providing ongoing support in training and communicates feedback from team members to store leadership.
• Coaching in of team members
• Maximize their personal and store sales by promoting brand initiatives
• Ensuring the store is brand aligned through flawless execution of visual presentation and marketing display.
• Ensuring all team members comply with company policies and procedures.
• Strong leadership, motivational, and exceptional customer service skills.
• Creating positive shopping experiences for customers
• Excellent verbal and written communication skills.
• Ability to work and multitask in a fast paced environment.

Seasonal Client Ambassador - Orchard Park at Hillberg & Berk (2024-11 – 2025-01)

• Upholding the Hillberg & Berk culture and creating an environment that is committed to exceeding client's expectations with the highest level of client service at all times.
• Meet monthly sales targets while partnering with store management to effectively promote brand initiatives to all customers.
• Effective communication of customer feedback, business trends and recommendations to the Retail Store Management Team.
• Maintain visual presentation standards, ensuring the store is replenished at all times.
• Creating meaningful and positive shopping experiences for every client
• 1 on 1 client sales
• Excellent verbal and written communication skills.

Fashion Associate at RW&CO (2022-11 – 2023-07)

• Provide an amazing shopping experience that will encourage positive customer connections and loyalty
• Perform register functions while using sales, promotion and product knowledge to drive add-on sales
• Covering the sales floor
• Ensuring all visual standards are met
• Ensure company goals and targets are met on a daily basis
• Working 1-1 with Clients
• Stocking & Merchandising
• Opening/Closing Cleaning duties

Assistant Manager at Shell (2022-03 – 2023-03)

• POS
• Microsoft Office 365
• Opening/ Closing procedures - Arming Store, Turning on/off gas pumps
• Logging invoices
• Daily Cash Paperwork and Deposits
• Gas Pump Safety checks
• Inventory Counting/Control
• Inventory Ordering and returns

Key Holder/Sales Associate at Rexall (2021-07 – 2022-08)

At Rexall I had 1.5 months of Pharmacy Training, where I worked as an assistant

• Greeting, and providing help to every customer
• Completing transactions using cash, debit and credit
• Merchandising new and promotional stock
• Selling and Validating Lotteries
• Cashing Out
• Customer Service
• Promoting and Selling Rexall Products
• Cleaning Duties
• Opening and Closing procedures
• Receiving and putting out Merchandise
• Refilling & Preparing Prescriptions

Cherry Lane Shopping Centre - Cashier at Urban Dollar Plus (2018-08 – 2021-06)

• Greeting/ Helping customers
• Merchandising New Stock
• Cash and POS
• Customer Service
• Cleaning

Bachelor's Degree in Psychology – University of British Columbia-Okanagan (2021-09)

Secondary School – Princess Margaret Secondary School (2017-09)