Sneha Benny

IFC-certified financial services professional with experience in banking support, fund accounting, customer service, cash operations, and financial administration. Skilled in processing transactions, handling client inquiries, supporting account services, reconciling financial information, and maintaining compliance standards. Strong knowledge of investment funds, financial documentation, digital banking tools, and customer relationship management.

Recognized for accuracy, professionalism, problem-solving ability, and delivering excellent client experiences in fast-paced environments.

Supervisor (Full-Time) - Tim Hortons - North York, ON

(2024-08)

• Supervise daily operations while maintaining high customer service standards and efficient workflow.
• Lead and support team members to deliver exceptional customer experiences.
• Handle daily cash operations including register balancing, deposits, and transaction reconciliation.
• Resolve customer concerns professionally while maintaining trust and satisfaction.
• Train new employees on customer service procedures, compliance expectations, and operational policies.
• Manage multiple priorities during high-volume periods while maintaining accuracy and service quality.
• Support team performance through coaching, communication, and problem-solving.

Accounts & Audit Assistant (Remote) - CA Divya Sebastian & Co. - Kerala, India

(2022-02)

• Support financial administration activities including reconciliations, documentation, and reporting.
• Perform bank reconciliations and review financial transactions for accuracy.
• Assist with client documentation and financial record maintenance.
• Prepare financial statements and supporting schedules.
• Support audit activities by organizing records and verifying financial information.
• Maintain confidentiality while handling sensitive financial documents.

Team Member (Part-Time) - Tim Hortons - North York, ON

(2023-01 - 2024-08)

• Processed high-volume customer transactions including cash, debit, and credit payments.
• Delivered professional customer service by resolving inquiries efficiently.
• Assisted customers with digital payment options, mobile applications, and self-service technology.
• Maintained transaction accuracy and followed cash handling procedures.
• Supported daily operations in a fast-paced customer-focused environment.

Junior Accountant Intern - Innovative Building Maintenance - Toronto, ON

(2023-08 - 2023-12)

• Assisted with accounts payable processes including invoice review and verification.
• Supported payment processing and maintained vendor documentation.
• Prepared journal entries and updated general ledger records.
• Assisted with bank reconciliations and financial record management.
• Generated Excel-based reports for accounting review.
• Supported payroll administration through employee record verification.
• Maintained confidential financial and accounting documentation.

Analyst – Fund Accounting - State Street HCL Services - Tamil Nadu, India

(2021-04 - 2022-02)

• Processed investment transactions and supported financial operations for investment funds.
• Performed daily cash and position reconciliations to ensure transaction accuracy.
• Investigated discrepancies and coordinated issue resolution with internal teams.
• Supported fund reporting, trade processing, and operational activities.
• Worked with financial systems and communication channels including SWIFT.
• Maintained accuracy while handling time-sensitive financial data.

Diploma - Marketing – Corporate Account Management - Centennial College (2024-01 - 2024-08)

Diploma - Financial Planning - Centennial College (2023-01 - 2023-08)

Master of Business Administration - Finance & Operations - Mahatma Gandhi University (2018-08 - 2020-10)

Bachelor of Commerce - Finance & Taxation - Mahatma Gandhi University (2015-06 - 2018-04)