Sofia Acosta

I have a Bachelor in Business Administration with strong interest in the financial industry specifically in the IT sector. I have extensive knowledge launching new products, covering projects, developing solutions that are customer-centric and data-driven. I am a fast and eager learner, creative, detail-oriented with a great interpersonal skills and significant ability to work under pressure

Product Owner, Prisma Medios de Pago

Buenos Aires - Argentina | 2019 -2023

• Started in 2019 in the capacity of Charge back and Fraud analyst.
• Verify data and documentations provided in each case, generate a diagnosis for banking entities Implement risk parameters in accordance with the values ​​predefined by management
• As early as 2021 I obtained promotion to Brands Operation Coordinator where I planned, configured and monitored new banking products.
• Operational link between Prisma and the main brands in the market: Visa, Mastercard, Amex
• Helped the Banks save 500K avoiding paying for Visa products they had no use for
• In 2022 I finally got promoted to Product owner where I had a team of 7 in charge of synching one unique sales goal.
• Work closely with stakeholder teams to launch new features, develop release communication and go to-market-strategy.
• Created OKRs and roadmaps for the team keeping in mind the business strategy and prioritizing the product backlog
• Took ownership of the incidents through the solution within the team
• Developed and deployed Apple Pay and Google Pay. Increase sales over 60% from the launch

Customer Relations Specialist Diploma

Cornerstone International Community College of Canada

Vancouver, BC | 2023 - Present

Bachelor's Degree in Business Administration

Universidad Argentina De La Empresa

Argentina | 2015 - 2019

Certified Scrum Master | Coursera | 2023

How to use Roadmap in Jira | Coursera | 2022

Certified Product Manager | Coderhouse | 2022

Women with great professional ambition | Universidad del CEMA | 2021

Excel Advanced | Education IT | 2020