Sofia Acosta

Product Owner - Administrative/Virtual Assistant

Talent

Vancouver, Metro Vancouver Regional District30 CAD/hourMember since August 22, 2023

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product owner project manager business analyst customer service

About

I have a Bachelor in Business Administration with strong interest in the financial industry specifically in the IT sector. I have extensive knowledge launching new products, covering projects, developing solutions that are customer-centric and data-driven. I am a fast and eager learner, creative, detail-oriented with a great interpersonal skills and significant ability to work under pressure

Experience

Product Owner, Prisma Medios de Pago

Buenos Aires - Argentina | 2019 -2023

Started in 2019 in the capacity of Charge back and Fraud analyst.
Verify data and documentations provided in each case, generate a diagnosis for banking entities Implement risk parameters in accordance with the values predefined by management
As early as 2021 I obtained promotion to Brands Operation Coordinator where I planned, configured and monitored new banking products.
Operational link between Prisma and the main brands in the market: Visa, Mastercard, Amex
Helped the Banks save 500K avoiding paying for Visa products they had no use for
In 2022 I finally got promoted to Product owner where I had a team of 7 in charge of synching one unique sales goal.
Work closely with stakeholder teams to launch new features, develop release communication and go to-market-strategy.
Created OKRs and roadmaps for the team keeping in mind the business strategy and prioritizing the product backlog
Took ownership of the incidents through the solution within the team
Developed and deployed Apple Pay and Google Pay. Increase sales over 60% from the launch