Sofia Getachew

Banking and financial services professional with over 10 years of experience in banking operations, AML/KYC compliance, customer due diligence (CDD), transaction monitoring, and financial control within regulated institutions. Strong background in high-volume transaction processing, financial data validation, reconciliation, and risk identification. Experienced in back-office banking operations, ensuring accuracy of financial records, resolving discrepancies, and maintaining compliance with regulatory frameworks and internal controls.

Skilled in MS Excel, core banking systems, and operational process improvement in fast-paced environments.

District Operation Manager at HIBRET BANK (2020-04 – 2023-10)

• Managed multi-branch banking operations across 50+ units, ensuring compliance, accuracy, and operational efficiency
• Reviewed and validated high-volume financial transactions in line with AML/KYC regulations and internal controls
• Approved credit requests above branch discretionary limits based on risk assessment and governance frameworks
• Monitored transactions and escalated financial or compliance risks on time
• Supported back-office operations, including transaction monitoring, validation, and reporting
• Implemented process improvements to enhance efficiency, accuracy, and SLA performance

Branch Manager at HIBRET BANK (2016-03 – 2020-04)

• Managed full branch operations including transaction processing, customer accounts, and operational controls
• Processed and monitored loan applications within branch limits and supported credit portfolio management
• Performed customer due diligence (CDD) and ensured accurate KYC compliance
• Supervised 11+ staff ensuring accuracy, productivity, and service quality
• Ensured compliance with AML regulations, SLAs, and internal banking policies
• Coordinated with internal teams to ensure smooth transaction flow and issue resolution

Assistant Branch Manager at HIBRET BANK (2012-06 – 2016-10)

• Conducted customer due diligence and verified KYC documentation in compliance with AML standards
• Supported transaction processing including cash deposits, withdrawals, and account maintenance
• Supported FX operations including reconciliation, rate adjustments, and remittance processing
• Performed branch trial balance reconciliation and resolved discrepancies with relevant units
• Maintained accuracy of customer records within core banking systems
• Supported operational workflow and ensured timely processing within SLA standards

Customer Service at CNIB (2025-01 – Present)

HR administrative at CCS (2026-05 – Present)

International Business Management in International Business Management – Niagara College (2024-07)

M.SC in Project Planning and Management – Debre Markos University (2018)

B.A in Accounting – Addis Ababa University (2007)