Tj D

Customer-focused and detail-oriented professional with strong experience in financial services, administration, compliance, and customer experience. Skilled in cash handling, identity verification, document accuracy, and resolving inquiries with professionalism. Adept at supporting branch operations while maintaining confidentiality, regulatory compliance, and strong service delivery standards.

Supervisor at Drive Test (2021-01 – Present)

Lead daily operations supporting 50+ staff in a high-volume center. Maintain regulatory compliance, coordinate workflow, assign duties, manage service escalations, and provide ongoing coaching and feedback. Resolve customer concerns with diplomacy and ensure consistent service standards.

• Lead daily operations supporting 50+ staff in a high-volume center
• Maintain regulatory compliance and coordinate workflow
• Assign duties and manage service escalations
• Provide ongoing coaching and feedback
• Resolve customer concerns with diplomacy
• Ensure consistent service standards

Store Associate at TJX Canada (Winners) (2019-01 – 2021-12)

Provided customer service across departments, processed purchases and returns, and handled cash office duties including balancing registers and deposits. Supported merchandising, inventory processing, and maintaining store standards.

• Provided customer service across departments
• Processed purchases and returns
• Handled cash office duties including balancing registers and deposits
• Supported merchandising and inventory processing
• Maintained store standards

Supervisor at Carter's | OshKosh (2019-01 – 2020-12)

Managed store operations, motivated team members, exceeded sales KPIs, and maintained compliance with corporate standards. Oversaw scheduling, payroll submission, and daily workflow.

• Managed store operations
• Motivated team members and exceeded sales KPIs
• Maintained compliance with corporate standards
• Oversaw scheduling and payroll submission
• Managed daily workflow

Customer Service Officer at Insurance Corporation of BC (2015-01 – 2016-12)

Assisted customers with licensing services, verified identity documents, administered knowledge and visual tests, and ensured accuracy and adherence to provincial requirements.

• Assisted customers with licensing services
• Verified identity documents
• Administered knowledge and visual tests
• Ensured accuracy and adherence to provincial requirements

Customer Administrative Officer at Scotiabank (2010-01 – 2015-12)

Processed mortgages, loans, and credit products while ensuring documentation accuracy and compliance. Assisted customers with inquiries related to lending, accounts, insurance, and taxes, and supported daily branch operations.

• Processed mortgages, loans, and credit products
• Ensured documentation accuracy and compliance
• Assisted customers with inquiries related to lending, accounts, insurance, and taxes
• Supported daily branch operations

Bachelor of Arts in Social Statistics – York University (2005-01)