Sonal Liyanage

Operate effectively in a fast-paced, high-volume environment while maintaining productivity, quality, accuracy, and service standards. Coordinate daily operational activities to ensure timely completion of customer orders while maintaining efficient workflow across multiple workstations. Monitor inventory levels, organize supplies and equipment, identify shortages or operational issues, and communicate requirements to support uninterrupted operations.

Cook - Ginos Fired Up Kitchen - Sault Ste, Marie, Ontario

(2024-01)

• Operate effectively in a fast-paced, high-volume environment while maintaining productivity, quality, accuracy, and service standards.
• Coordinate daily operational activities to ensure timely completion of customer orders while maintaining efficient workflow across multiple workstations.
• Monitor inventory levels, organize supplies and equipment, identify shortages or operational issues, and communicate requirements to support uninterrupted operations.
• Follow established procedures, workplace safety standards, and quality-control practices to maintain a clean, organized, and compliant work environment.
• Train and supervise newly recruited staff by providing guidance on operational procedures, equipment use, workplace safety, quality standards, and workflow efficiency.
• Demonstrate strong teamwork, communication, prioritization, and problem-solving skills while managing competing operational demands

Intern Digital Project Scrum Master - Union Assurance PLC - Colombo, Sri Lanka

(2023-06 - 2023-11)

• Supported administrative and operational processes across digital initiatives, demonstrating strong organization, attention to detail, problem-solving, and multitasking.
• Worked with confidential business and customer-related information while maintaining professionalism, accuracy, and appropriate discretion.
• Facilitated daily meetings and communicated project updates, requirements, issues, and priorities to team members and stakeholders.
• Worked with digital systems and software tools to track information, manage workflows, document processes, and support operational efficiency.

Digital Project Coordinator - Union Assurance PLC - Colombo, Sri Lanka

(2023-11 - 2023-12)

• Facilitated the advisor self-service automation project, helping automate 6 previously manual processes and reducing paperwork and manual processing by 40%
• Executed the Digital Financial Need Analysis (FNA) project, a digital solution designed to modernize the life insurance sales process and contributing to a 24% growth in the investment portfolio in 2023.
• Spearheaded the implementation of a LearnDash Learning Management System with an overseas technology team, improving access to structured digital learning resources for insurance advisors and team leaders.
• Applied analytical and problem-solving skills to identify project issues, coordinate resolutions, and maintain alignment between business requirements and technology deliverables.

Bachelor of Computer Science (Honors) - Concentration 1: Software Engineering; Concentration 2: Database Management; Concentration 3: Project Management; Courses: Software Engineering, Database Manage - Algoma University, Sault Ste. Marie (2026-06)