Sonia Rai

Dedicated and dependable professional with experience in customer service, remote work, community support, security operations, and delivery services. Strong communication, problem-solving, and computer skills with experience assisting clients, handling confidential information, and working independently. Proficient in Microsoft Word, Excel, email, and digital reporting systems. Recognized for professionalism, adaptability, and providing excellent customer service in fast-paced environments.

Delivery Driver (Independent Contractor) - Instacart & Uber Eats - Calgary, AB

(2025-09)

• Complete food and grocery deliveries throughout Calgary.
• Manage multiple customer orders while maintaining delivery accuracy.
• Utilize GPS navigation and route-planning applications efficiently.
• Provide professional customer service during pickups and deliveries.
• Maintain strong communication with customers and support teams.

Volunteer Support Worker - Night and Day Recovery Centre - Calgary, AB

(2025-02 - 2025-09)

• Assisted individuals in recovery by providing support and guidance.
• Maintained client documentation and daily records.
• Helped coordinate activities and community support resources.
• Demonstrated empathy, active listening, and conflict-resolution skills.
• Supported a safe, respectful, and welcoming environment.
• Worked collaboratively with staff, volunteers, and clients.

Security Supervisor / Mobile Operations - Logixx Security - Toronto, ON

(2023-10 - 2024-05)

• Managed mobile patrol operations across multiple sites.
• Conducted inspections and completed digital reports.
• Responded to incidents while maintaining strict timelines.
• Worked independently with minimal supervision.
• Ensured compliance with company safety procedures.

Security Supervisor - Jack Layton Ferry Terminal - Toronto, ON

(2023-04 - 2023-09)

• Supervised security operations in a high-traffic public environment.
• Assisted visitors and resolved customer concerns professionally.
• Maintained accurate incident and activity reports.
• Promoted a safe and secure environment for staff and visitors.

Security Specialist - ASP Incorporated - Toronto, ON

(2022-11 - 2023-03)

• Conducted patrols and monitored site safety.
• Responded to incidents and emergencies.
• Completed detailed reports and communication logs.
• Maintained professional interactions with clients and visitors.

Customer Service Representative (Work From Home) - HGS Canada

(2021-01 - 2021-05)

• Provided customer support through phone, email, and chat.
• Assisted customers with account inquiries and issue resolution.
• Maintained accurate customer records using computer systems.
• Met quality, productivity, and customer service targets.
• Demonstrated strong communication and problem-solving skills while working remotely.

Security Guard - Titan Security - Ontario

(2020-09 - 2022-03)

• Monitored access control and site security.
• Responded to emergencies and security concerns.
• Assisted visitors and staff in a professional manner.
• Followed safety procedures and company policies.

Diploma - Business Program - Cambrian College (2021)

Bachelor of Arts - Guru Nanak Dev University (2012)