Sophia Delmon

Teacher Liaison Assistant (TLA)

St. John's, Newfoundland and LabradorMember since May 10, 2024

Client and customer serviceAdministrative supportData entry and records managementDocument preparation and proofreadingMedical terminology and transcriptionConfidential information handlingWritten and verbal communicationMicrosoft OfficeWord processingElectronic document preparationInternet and emailBasic computer applicationsTypingMedical terminologyElectronic records and information handlingResearch and information gatheringAttention to detail and accuracyProblem-solving and decision-makingTime management and prioritizationOrganization and file managementAbility to follow policies and proceduresAbility to work independently and in a teamAdaptability and willingness to learnWorking effectively with diverse individualsProfessional discretion and confidentiality

About

Dedicated and detail-oriented professional with experience in education, administrative support, data entry, medical transcription, and customer service. Strong ability to communicate effectively with individuals from diverse backgrounds, maintain accurate records, follow established procedures, and handle confidential information with discretion. Experienced in working independently and as part of a team in fast-paced environments.

Brings strong organizational, documentation, computer, typing, problem-solving, and interpersonal skills, with a proven ability to understand and follow written and verbal instructions. Currently working as a Teacher Liaison Assistant (TLA) with NLESD and previously worked as an English teacher, medical transcriptionist, data-entry professional, and customer service representative.

Experience

Teacher Liaison Assistant (TLA) - Newfoundland and Labrador English School District (NLESD) - St. Johns, NL

Provide day-to-day support in a school environment while contributing to a safe, respectful, and inclusive learning environment.

Communicate effectively with students, staff, and other individuals while maintaining professionalism and discretion.
Follow established instructions, procedures, and school requirements.
Support students with varied learning needs and respond appropriately to individual circumstances.
Monitor student responses and provide information to teachers and other school personnel as required.
Maintain a high level of organization while managing multiple responsibilities.
Work collaboratively with teachers and school staff to support student success.
Adapt to changing priorities and respond effectively to situations requiring patience, judgment, and flexibility.

English Teacher - Marion Villa Convent I.S.C. School - Kerala, India

Taught English to students in Grades 5, 6, and 7.
Planned and delivered lessons appropriate to different learning levels and needs.
Monitored student progress and modified lesson plans to improve learning outcomes.
Maintained accurate information relating to student performance and classroom activities.
Communicated clearly with students and colleagues in a professional environment.
Provided ongoing guidance and support while maintaining a positive and inclusive classroom.
Managed competing priorities while ensuring that instructional and administrative responsibilities were completed effectively.
Developed strong communication, organization, problem-solving, and interpersonal skills.

Medical Transcriptionist / Data Entry Operator - Enter Technologies - India

Transcribed voice recordings from physicians and other healthcare professionals into accurate formal reports.
Reviewed and edited documents for accuracy, completeness, spelling, grammar, and formatting.
Applied knowledge of medical terminology and terminology associated with different medical specialties.
Entered information accurately into electronic systems using keyboard and computer applications.
Converted information from paper and other source formats into electronic records.
Maintained a high level of concentration while working with detailed and sensitive information.
Followed established procedures and instructions to ensure accuracy and consistency.
Used discretion when handling confidential medical information.
Demonstrated strong listening, typing, proofreading, and attention-to-detail skills.

Customer Service Representative

Responded to customer inquiries through telephone, email, web chat, and other communication channels.
Listened carefully to customer concerns and provided appropriate assistance.
Handled complaints and questions professionally and respectfully.
Communicate information clearly and accurately.
Prioritized customer requests and managed multiple inquiries efficiently.
Used problem-solving skills to identify issues and determine appropriate solutions.
Maintained professionalism when dealing with challenging or sensitive situations.