Soraya K.

Administration and human resources professional, specializing in payroll management, operational support, and employee file management. Recognized for her rigor, organization, and ability to manage multiple priorities in dynamic environments. Hands-on experience with HRIS, employee onboarding, CNESST, and employee benefits. Comfortable with digital tools and automation solutions (including AI tools) to improve administrative efficiency.

Payroll and Accounts Payable Manager - CCNuclear

(2025-01)

• Manage complete payroll cycles for approximately 70 employees (data collection, validation, and processing)
• Produce records of employment and ensure regulatory compliance
• Administer employee files: hiring, onboarding, employee benefits, group insurance, and pension plan
• Train employees on the use of internal tools (timesheets, expenses, leave)
• Process and track accounting transactions (approximately 30 invoices per day: data entry, validation, payments, journal entries)
• Participate in monthly closings and improve administrative processes
• Use Nethris and Microsoft Business Central to optimize operations
• Implement a structured invoice tracking system in Microsoft Business Central and produce payroll reports, reducing the risk of duplicate payments and improving the reliability of financial processes

Survey Agent / Investigator (Part-time) - Advanis

(2023-01 - 2024-12)

• Conduct telephone surveys according to high quality standards
• Collect and validate data with accuracy
• Adapt communication to different profiles (B2B and B2C)
• Handle objections and maintain a high participation rate

Human Resources Manager / Team Leader / Dispatcher - Soins Rymed

(2021-01 - 2024-12)

• Supervise and coordinate teams in the field and remotely (approximately 150 employees)
• Manage employee files (hiring, follow-up, compliance) and conduct an average of 10 interviews per day
• Monitor CNESST files and group insurance
• Coordinate internal and external communications
• Manage relationships with partners and clients (B2B and B2C)
• Resolve complex and urgent situations
• Optimize internal processes and ensure smooth operations
• Design and structure the complete recruitment process (creation of the HR department), significantly improving the quality of applications received

Liaison Agent - Srepe

(2020-01 - 2022-12)

• Coordinate administrative exchanges between employees and partners
• Manage a high volume of requests and emails
• Draft adapted professional communications

SACL Trainer / N2 Technician / Customer Contact - Hilo

(2019-01 - 2020-12)

• Train users on digital tools
• Provide multichannel technical and customer support
• Track files via CRM

Credit Analyst / Online Store Agent / Customer Contact - Koodo

(2018-01 - 2019-12)

• Analyze customer files and make credit decisions
• Advise customers and close sales
• Handle complaints and offer tailored solutions

Bachelor of Laws - Law - Université de Montréal, Faculté de droit (2024-01 - 2025-12)

DEC - Network Management and Telephony - Institut Teccart (2017-01 - 2017-12)

Upper Secondary Education Certificate - École Privée Belge (2014-01 - 2014-12)