Team Lead at Medcom Billing Systems transitioned to Petal (2023 – Present)
- WCB lead – managing and guiding staff with time sensitive and complex cases
- AR reconciliation – tracking progress of rejected claims. Staff hitting their follow-ups to maximize third party payments
- Leading a team of 11 and guiding them thru growth and knowledge
- Meetings with Health Authorities – Dept Heads and Physicians
- Train all new onboarding staff as well, department at SPH (Cardiac) of our Orca medical and operating billing process
- Main Petal IT contact point: new equipment roll outs / deliveries, etc, organizing Petal team members from Quebec for external meeting spaces and working within our offices to upgrade our systems
- Involved with protype learning
- Continuous learning with MSP rules and billing practices.
- Lunch & Learns – with our best practices regarding paperless and invoicing
Care Cordinator at Hero Home Care (2022 – 2022)
- Provide support / service for clients
- Work in conjunction with VCH, FH, CLBC, and private
- Create schedules between caregivers and clients
- Answer phones, create and complete tasks.
- Effectively use emails for correspondence/communication between CG's and clients family.
- Complete intakes on prospects who request care and set up consults with Care managers to meet with them
Home Support Services – Scheduling Coordinator at Lambton Elderly Outreach (2017 – 2021)
- Support to Home Help/Personal Care/Personal Support Workers (staff of 30)
- Provide support / service for 1000+ elderly clients or clients with disabilities within the County and RH
- Set up daily, weekly and monthly calendars.
- Prepare month end reports and weekly OnCall reports
- Communication within the LHIN, BWH and RH’s for client care.
- Faxing, photocopy, answer phones and emails
Casual Call-in Front Office Clerk at St. Clair Child & Youth (2017 – 2017)
- Answering phones, Keeping logs on guests
- Scanning, copying, sending files to caseworkers and management
- Develop schedule for walk-ins
- Paperwork prep for clients and caseworkers
- Managing all front desk questions, comments and concerns and directing to the appropriate office personnel
- Distribute mail, taxi receipts, daily log of office cell phones and use of company vehicle
Contract Scheduling Coordinator, Parks & Recreation at City Hall (2016 – 2017)
- Scheduling, booking per client requests
- Creating permits, invoices, payments and receipts for clients
- Responsible for gathering information from citizens and sending to corresponding department heads for solutions
- Completing weekly deposits
- Supporting Department Heads with weekly calendars to provide their staff with the events throughout the city
Reception and Administrative Support at ActivEars (2013 – 2016)
- Responsible for confidentiality, maintaining client records.
- Scheduling client appointments.
- Billing private pay clients and third party companies.
- Inputting invoices for clients, collecting financial payments, completing weekly deposits, and assist the Financial Administrator with problem solving deposit issues for other ActivEars offices.
- Maintain schedules for the Hearing Instrument Specialist, the Financial Advisor, and the Owner and assist them with their daily responsibilities, paperwork and special projects as needed.
- Train new staff for other offices.
- Responsible for meeting customers’ needs, greeting them upon entrance to the building, checking them into the schedule, providing product information, and assisting them with any billing through third party agencies.
- Consistently take on additional tasks at my current position at ActivEars in order to learn different aspects of the business. Assist the owner with special projects in order to support new business initiatives and marketing strategies.
Bridge Race Coordinator at YMCA Jerry McCaw Family Center (2006 – 2019)
- Coordinate the Annual International Bridge Race including synchronizing traffic control, organizing the temporary pause of the Bluewater Bridge, delegate tasks.
- Solicit and position volunteers.
- Encourage and promote participation of athletes.
- Manage marketing initiatives through the local radio, newspaper, and community events.
- Develop and maintain relationships with key stakeholders in both Canada and the United States.
Store Manager at The Running Room Walking Room (2005 – 2010)
- Responsible for daily operations within this location.
- Managed personnel, interviewing, hiring, payroll, scheduling, training, and coached as required. Ensured customers received superior customer service.
- Promoted and assisted in the execution of six local events including the YMCA Bridge Race, Lambton Chiropractic Spinal Health Week 5k Run/3k Walk, Bluewater Trails Half Marathon, Hypothermic Half Marathon, The Salvation Army Santa Shuffle, and the Resolution Run.
