Stella Andrade

Bachelor of Arts in Criminology (Simon Fraser University, June 2026) with 3+ years of experience in customer service, community engagement, and research across retail, government, and nonprofit sectors. Demonstrated expertise in conducting qualitative research, analyzing complex data, and developing actionable recommendations for community safety initiatives. Strong interpersonal, conflict resolution, and case management skills developed through direct community interaction, volunteer coordination, and collaborative program support.

Committed to supporting vulnerable populations and pursuing advanced training in counseling psychology to deepen expertise in behavioral health and addiction support.

Front-End Cashier at Hakam's Your Independent Grocer (2026-04 – Present)

• Demonstrated adaptability and responsiveness by seamlessly transitioning between independent tasks and team-based customer support based on real-time operational needs.

Event Planner & Safety Research Intern at Downtown Surrey Business Improvement Association (DSBIA) (2024-05 – 2024-12)

• Led the DSBIA's annual safety audit project, designing a 32-question survey, collecting responses from 151 Downtown Surrey businesses, analyzing results, and producing a 35-page report with actionable recommendations now used to enhance local business safety.
• Collaborated with other staff and interns to organize and assist with community events in Surrey, such as Surrey Fest, Canada Day, Fusion Fest, a community "Shred-a-thon", Movies Under the Stars, Halloween at Central City, and the Surrey Tree Lighting Festival.
• Planned, executed, and managed the Gingerbread Village charity contest, with 57 total entrants and $2238 raised in donations for the Surrey Christmas Bureau.

Traveler Services Rep & Administrative Assistant Intern at Canada Border Services Agency (CBSA), Commercial Operations (2023-05 – 2023-09)

Worked together with a team of Border Services Officers and office clerks/administrative assistants to assist in legally facilitating the flow of commercial goods in and out of Canada, as a cashier and administrative assistant.

• Cashier duties included collecting B3 form payments from clients for duties and taxes on commercial goods and entering data into programs such as CARM and TEPS for official CBSA records. Cashier duties also included verifying monies and payments at the beginning and end of each shift and reporting these records to the CBSA and Receiver General for Canada.
• Clerical duties included entering data for B3 payments, C.A.T.S. sheets, and PARS and RMD forms into various programs such as Microsoft Access, CCS and ACROSS in Reflection Workspace. Other clerical/administrative duties included general office duties, such as filing documents, faxing, and scanning.

Front-End Cashier at Real Canadian Superstore (2020-03 – 2021-12)

• Assisted with customer grocery purchases of up to $500 in a fast-paced environment as a front-end cashier by paying attention to detail when scanning products, entering merchandise codes into the POS system, and handling monetary transactions to decrease the chances of mistakes, which ensured quick transactions.
• Provided friendly customer service by maintaining a positive attitude, greeting customers, and listening to questions and concerns about store products and transactions.
• Collaborated efficiently with a team of managers, cashiers, price checkers, and other store personnel in assisting with customer concerns and situations, which ensured store operations ran smoothly.
• Kept register area neat, sanitized, and stocked with essential supplies to ensure a welcoming presentation, quicker transactions, and a safe and clean environment for customers and staff.

Bachelor of Arts in Criminology – Simon Fraser University (2026-06)