Stephane McDonald

Safety Specialist with extensive knowledge in Occupational Health and Safety. Call Centre customer service experience.

First

Aid certification (CPR & AED) and JHSC 1 training. Flexible availability to meet company needs. Dependable with a collaborative mind set, excellent communication skills and able to work independently with little supervision.

Safety Specialist - Amazon - Ottawa, ON

(2019-06 - 2026-04)

• Maintained metrics for management systems and compliance
• Conducted risk assessments, trained associates & management on risk mitigation strategies
• Conducted safety audits of key areas complying with all provincial/federal laws
• Assisted with the physical well being of associates utilizing first aid training and managed WSIB claims
• Supervised JHSC team, charitable donations and waste disposal management

Customer Service/Collections/Fraud - TD Bank - Ottawa, ON

(2005-05 - 2013-10)

• Collected on past due credit card products
• Proactively detected fraud
• Assisted customers with their credit products

Restaurant Manager - The Old Fish Market - Ottawa, ON

(1991-04 - 1995-06)

Performed all the managerial duties in a 50-seat dining room and 30 seat bar.

• Coordinating and supervising over 50 associates on any given shift and providing world class customer service in a very fast-paced work environment
• Responsible for: menu selections, food/liquor ordering and reception, hiring, training, cash deposits and happy customers

Diploma - Law Clerk - Algonquin College

Graduate - General Arts Program - Carleton University

Graduate - Ridgemont High School