Part Time Remote Job, Customer Service Job
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Experience in performing administrative duties and providing general information or emergency support over the phone Demonstrates excellent listening skills with ability to always remain calm and receptive Reliable, hard-working with a positive attitude Solid knowledge of Microsoft Office software Fluent in French and in English Team player, with strong interpersonal and communication skills
Customer services representative (June 2019 – November 2022) 24 – 7 Intouch Winnipeg, Canada for the customer AIRBNB Received inbound phone calls Develop and present customer services solutions Suggest additional items Provide information to the customer and place appropriate notes in system indicated exactly what action was taken Ensure proper security procedures are followed on all e-commerce customer interaction Community Manager (2018 - Present) Afrique de demain (digital platform), FRANCE • Search articles about African topical issues and themes • Rephrase and post content on social media to raise people’s awareness Health Administrator (June - July 2018) MGEN, Ile de France, FRANCE • Received incoming phone calls • Provided support and answered questions from professionals working for the Ministry of National Education • Processed requests regarding health insurance and social security
