Stephanie Robichaud

Pharmacy Assistant with 18+ years of experience across hospital, community, retail, and floater pharmacy settings, including Bruyère Health, Uniprix, Jean Coutu, and multiple community pharmacies. Skilled in prescription intake, medication order entry, medication preparation support, inventory control, third-party billing, patient service, confidentiality, medication safety, and pharmacy workflow coordination. Honours graduate of a recognized Canadian Pharmacy Assistant Diploma program and currently completing Pharmacy Technician program requirements toward registration in British Columbia by the end of 2027.

Pharmacy Assistant - Bruyère Health - Ottawa, ON

(2008-01 - 2026-01)

• Prepared, packaged, labelled, and organized medications under pharmacist supervision while supporting safe hospital pharmacy workflow.
• Entered prescription and patient information into pharmacy systems and maintained accurate records and documentation.
• Filled medication orders, prepared medication cards and unit-dose packaging, replenished ward stock, and supported medication distribution to hospital departments and nursing units.
• Managed pharmaceutical inventory, including ordering, receiving, stocking, expiry checks, returns, credits, and inventory reconciliation.
• Operated Pyxis, Omnicell, Cerner, MEDITECH, PharmaNet, and Microsoft Office applications to support medication management and workflow.
• Supported pharmacists, pharmacy technicians, nurses, and healthcare staff while following pharmacy regulations, patient confidentiality, safety, and infection-control procedures.
• Maintained 99% accuracy in medication order processing while handling high volumes of hospital pharmacy orders.
• Assisted with inventory for multiple hospital units and reduced medication stock discrepancies through regular audits.

Pharmacy Assistant - Uniprix & Jean Coutu - Community Pharmacy

(2022-01 - 2026-01)

• Supported prescription drop-off, refill requests, pickup, patient inquiries, and front-line pharmacy service in high-volume community pharmacy environments.
• Entered and updated patient and prescription information accurately while maintaining privacy and confidentiality standards.
• Prepared labels, organized medications for pharmacist verification, supported dispensing workflow, and helped manage daily pharmacy priorities.
• Processed third-party insurance claims and assisted with billing questions, claim adjudication issues, and coverage troubleshooting.
• Maintained inventory through receiving, stocking, ordering support, stock rotation, expiry checks, and identification of low-stock items.

Floater Pharmacy Assistant - Multiple Community Pharmacy Locations - Multiple Community Pharmacy Locations

(2007-01 - 2022-01)

• Provided reliable pharmacy assistant coverage across multiple community pharmacy locations, adapting quickly to different workflows, teams, systems, and store procedures.
• Supported prescription processing, patient intake, medication organization, inventory tasks, billing support, and customer service in changing pharmacy environments.
• Built strong working relationships with pharmacists, technicians, assistants, and patients through clear communication and professional teamwork.
• Maintained accuracy, confidentiality, flexibility, and patient-centred service while supporting staffing needs across varied pharmacy settings.

Pharmacy Assistant Diploma - Pharmacy - Algonquin Career Academy (2008-01)

Pharmacy Technician program - Pharmacy - Recognized Canadian College (2027-12)