Stephen M

I am very pleased to introduce myself, my name is Stephen & I'm currently seeking a Full-Time position where I can utilize my various skills and experience to benefit my employer. As you will see in my attached resume, I have experience in various positions. I adhere to all Policies & Procedures.

I am a very hard worker & active team player. I am always willing to listen and learn, and my constant Un-paralleled enthusiasm for being adaptable gives me inspiration to excel. I welcome any & all challenges while working in a team environment.

My strong interpersonal / communication skills along with my attention to detail, makes me an excellent candidate for any position I am offered.

Customer Service Specialist / Group Retirement Agent - Manulife Financial

(2023-09)

Customer Service Specialist - Technical / Sales / Retention - Eastlink-Bragg Communications - Remote - At Home

(2018-07 - 2023-08)

Full Time

Facilities Management - Operational Support - NSCC Waterfront Campus

(2015-09 - 2018-07)

Full Time (Term)

Casual Custodian - Operations Services - Halifax Regional School Board

(2011-11 - 2015-11)

Financial Service Representative - CIBC

(2011-02 - 2011-05)

Manpower Term Contract Position (Term)

Xerox Global Services Customer Service - Xerox Canada

(2009-12 - 2010-06)

Manpower 6 Month Term Contract Position

• Inbound Supplies & Break-fix
• Ordered supplies for clients & field technicians
• Scheduled field technicians for service calls
• Inbound customer service for clients
• Inbound technical support for clients and field technicians
• Outbound supplies & service calls to field technicians
• Outbound supplies & service calls to clients
• Received, read, and responded to all email from clients & technicians in a timely manner

Small Business Client Services / Payroll Specialist - Ceridian Canada

(2008-01 - 2009-01)

Part Time 1 Year Term Contract

• Data entry of all client's payroll submissions via Ceridian Payroll Software
• Inbound small business client services payroll specialist
• Inbound customer service and support for small business clients
• Respond to all small business email
• Daily use and practice of Payroll Fundamentals I & II

Program Officer - Nova Scotia Power / Cleaner Greener Brighter Campaign - Clean Nova Scotia

(2008-07 - 2009-12)

Full Time (Seasonal Term)

• Compact Fluorescent Lighting Exchange Program
• Daily use of Outlook Express
• Daily use of Microsoft Office-Excel, Word etc...
• Monitor daily highly trained professional NSPI installers
• Footprints Software program

Customer Service Representative - Halifax Regional Water Commission

(2007-04 - 2007-07)

90 Day Term Contract Position

• Various Software Applications
• Answered Inbound Calls for HRWC
• Outbound Collection Calls
• Processed incoming mail / email / faxes
• Social Committee member
• Union member

Plant Worker / Machine Builder - A.C. Dispensing Equipment Inc.

(2006-09 - 2007-03)

• Used drills/Rivet Guns/Silicone/Hammers/Files & various other tools on daily basis to build Sure-Shot Dispensing Machines
• Repaired machines
• Inspected machines before shipping to Customers
• Worked in Team environment
• Completed all necessary training provided to accomplish any tasks necessary to build top quality products
• Always maintained professionalism

Order Processing / Customer Service - Staples Business Depot / Quill

(2006-03 - 2006-09)

• Answered Inbound Calls for Quill / Order Processing
• Experienced in Up-selling via L.E.A.P / B.M.S.M Program
• Answered general product questions from Quill's new & existing customers/clients
• Assisted business clients ordering office supplies
• Always maintained Professionalism
• Worked in a Team environment
• Received Certificate (OP) Training May/2006

General Help / Production Crew - Hershey Canada Inc.

(2002-08 - 2006-02)

Full Time Seasonal

• Worked on various productions lines
• Maintenance & cleaning of equipment
• Overtime when required
• Stocking & re-stocking of supplies
• Daily count of inventory
• Keeping track of sales codes/date codes
• Active safety committee member
• Social committee member
• Attention to working in a safe & productive workplace
• Annual WMIS training & testing

Customer Service Representative - Convergys

(1998-08 - 2002-07)

• Scheduling process improvement committee member
• Maintain customer account management on-line and provide documentation to support changes and track calling patterns
• Utilize continuous changing software to provide proficient results, focusing on flexibility and adaptability
• Maintain excellence in quality to ensure one call resolution and professional customer service
• Provide professional customer service for consumer and business accounts
• Self-managed with focus on center targets while working in a team environment
• Maintain, build and strengthen customer loyalty to reduce churn
• AT&T Wireless Training course completed November 1998

Receptionist / Data Entry Clerk - Nova Scotia Premiers Office

(1998-07 - 1998-10)

3 Month Term Office Temp / STD Leave

• Answer inbound calls while providing emotional support, accurate and current information to all that had been effected by the Swiss Air tragedy
• Demonstrate utmost respect for Government employees at all times
• Maintain professional mannerism as mandated through the high standard of integrity/work ethic with respect to politicians
• Receive/reply to faxes, emails, and correspondence for Premier Russell McClellan while he was out of office
• Perform general receptionist duties while keeping accurate records and recording all daily events
• Maintain a secure office according to security requirements at all times, specific to daily close
• Attention to specific detail before issuing approval of any government documents
• Maintain confidentiality of privileged information, signing an oath of Allegiance
• Technical trouble-shooting support for Windows/Unix based environment

Internet Sales Account Manager - I-Star Internet

(1996-01 - 1998-06)

• Answer inbound sales and customer service calls for an International Internet service provider
• Train new employees
• Monitor team daily sales reports and provide feedback towards quality, accuracy and team targets
• Maintain and update weekly schedules for the team
• Used CIMS (Client Information Maintenance System) software on a daily basis as our customer database
• Daily use of Microsoft Word/Excel for keeping record of staff schedules and payroll
• Provide technical support and troubleshooting both for new and existing online customers
• Provide online technical support via email to customers

Broadcast / Journalism - Kings-tech College

Academic Graduate