Steven Tong

Experienced Regional IT Administrator with 9 years of supporting enterprise infrastructure across distributed environments. Proven expertise in endpoint management, cloud services, and large-scale IT deployments. Strong background in troubleshooting, client support, and cross-team collaboration to integrate new technologies into existing systems. Committed to implementing robust security measures and ensuring a seamless, high-quality IT experience for users.

IT Special Projects - InterRent REIT - Canada

(2019-10)

• Provide Level 1 & 2 technical support (onsite and remote) for 450 employees across Canada in a primarily Windows environment (110 YUL, 120 YOW, 200 YYZ, 20 YVR)
• Mentor junior staff and co-op students, providing onboarding and technical training
• Designed and implemented zero-touch deployment solutions using Microsoft Intune, Autopilot, and Jamf, significantly improving provisioning efficiency
• Manage endpoint infrastructure, including deployment, maintenance, and lifecycle management
• Administer cloud platforms and licensing (Microsoft 365, Adobe Creative Cloud)
• Built and maintained a high-volume call center system using Amazon Connect, supporting thousands of monthly calls
• Lead and coordinate IT infrastructure projects across 100+ locations nationwide (24 YUL, 35 YOW, 40 YYZ, 21 YVR)
• Support and troubleshoot networking, server, and endpoint issues across distributed sites
• Upgrade and maintain security systems (access control, cameras, intercoms), ensuring operational reliability
• Collaborate with internal teams and vendors to resolve complex technical issues and improve service delivery
• Led national deployment of Solink video security platform, standardizing monitoring and analytics
• Participate in vendor evaluation and contract negotiations to optimize cost and service quality

Junior IT Support - Monify Media

(2018-04 - 2019-10)

• Delivered Level 1 & 2 technical support in Windows, macOS, and Linux environments
• Maintained servers, workstations, mobile devices, and peripherals
• Managed and supported cloud services (Microsoft 365, Google Workspace, Adobe Creative Cloud)
• Configured and maintained AWS infrastructure (EC2, Route 53, SES, VPC)
• Implemented and supported office systems, including inventory, security, and remote access solutions
• Migrated Tableau environment to AWS, improving scalability and performance
• Provided vendor coordination and technical support escalation

AEC - Microcomputer and Networking Systems Technology - Herzing College (2017 - 2018)