Lan Wang

PMP-certified Technology Program Manager with 15+ years of experience driving concurrent software, platform, infrastructure and AI-assisted programs across distributed engineering organizations. Strong at building structure in ambiguous environments through project plans, RACI ownership models, program health dashboards, KPI/SLA visibility, risk and dependency tracking, executive reporting and crisp stakeholder communications across Technology, Product, Engineering, QA, Operations and leadership teams.

Associate Technical Director / Technology Program Manager - Electronic Arts (EA) - Montreal, QC

(2023-03 - 2026-02)

• Established accountability across concurrent platform programs by implementing RACI models, project plans, and Jira status reports.
• Reduced production incidents by 50% and improved CSAT by 10% by optimizing program governance and QA/UAT coordination.
• Designed Power BI/Grafana dashboards to improve executive visibility into program health, KPIs, quality trends, and risks.
• Defined SLAs and operational KPIs for platform services to provide visibility into service performance and resolve external-provider issues.
• Managed security audit coordination by documenting findings, aligning engineering remediation owners, and resolving security issues.
• Co-led planning, backlog refinement, delivery forums, and retrospectives to strengthen program alignment and follow-through.
• Integrated engineering, QA, operations, and product stakeholders early in the lifecycle to cut execution rework by 20%.
• Leveraged AI tools like Claude, Copilot, and OpenAI to accelerate reporting, documentation, and data analysis.

Technical Director - Respawn Entertainment / EA - Montreal, QC

(2022-12 - 2023-03)

• Clarified feature decisions and partner dependencies to maintain technical strategy alignment during leadership transitions.
• Coordinated infrastructure deprecation, service shutdown, and asset backups during game sunset to ensure compliance with EA policy.
• Managed security and compliance reviews with first-party and third-party stakeholders to resolve issues while protecting product stability.

Associate Technical Director / Build & Release Manager - Respawn Entertainment / EA - Montreal, QC

(2020-10 - 2022-12)

• Implemented a 0-to-1 delivery operating model with release trains, readiness criteria, and deployment guardrails to structure the launch process.
• Acted as the technical delivery liaison for global launches to align cross-functional teams on schedules, risks, and quality criteria.
• Streamlined workflows and expanded automation to increase build and release efficiency across teams.
• Consolidated delivery KPIs and technical risks into executive updates to improve stakeholder decision-making.
• Managed high-risk feature delivery for payments, anti-cheat, and support tooling to ensure strategic alignment across partner teams.
• Developed readiness checklists and validation practices based on release learnings to support continuous improvement.

Release & Build Specialist - Ubisoft - Montreal, QC

(2015-06 - 2020-10)

• Automated CI/CD environments using Ansible to reduce manual infrastructure work by 40% and ensure consistent deployment pipelines.
• Coordinated cross-site CI/CD infrastructure migrations with engineering, QA, and IT teams to maintain production schedules and prevent delivery disruptions.
• Standardized automation practices across distributed software teams to enhance build reliability and deployment consistency.

Senior Project Manager - Sony Mobile - Beijing, China

(2011-06 - 2014-09)

• Aligned engineering, QA, and regional stakeholders to manage mobile software programs from initial planning through to global launch.
• Facilitated defect triage, escalations, and quality tracking across carrier partners to improve launch decision-making.
• Established communication channels among international stakeholders to mitigate schedule risks and support timely software delivery.

Bachelor of Computer Science - Computer Science - Minzu University of China

Master of Software Engineering - Software Engineering - Peking University