Associate Technical Director / Technology Program Manager - Electronic Arts (EA) - Montreal, QC
(2023-03 - 2026-02)
- Established accountability across concurrent platform programs by implementing RACI models, project plans, and Jira status reports.
- Reduced production incidents by 50% and improved CSAT by 10% by optimizing program governance and QA/UAT coordination.
- Designed Power BI/Grafana dashboards to improve executive visibility into program health, KPIs, quality trends, and risks.
- Defined SLAs and operational KPIs for platform services to provide visibility into service performance and resolve external-provider issues.
- Managed security audit coordination by documenting findings, aligning engineering remediation owners, and resolving security issues.
- Co-led planning, backlog refinement, delivery forums, and retrospectives to strengthen program alignment and follow-through.
- Integrated engineering, QA, operations, and product stakeholders early in the lifecycle to cut execution rework by 20%.
- Leveraged AI tools like Claude, Copilot, and OpenAI to accelerate reporting, documentation, and data analysis.
Technical Director - Respawn Entertainment / EA - Montreal, QC
(2022-12 - 2023-03)
- Clarified feature decisions and partner dependencies to maintain technical strategy alignment during leadership transitions.
- Coordinated infrastructure deprecation, service shutdown, and asset backups during game sunset to ensure compliance with EA policy.
- Managed security and compliance reviews with first-party and third-party stakeholders to resolve issues while protecting product stability.
Associate Technical Director / Build & Release Manager - Respawn Entertainment / EA - Montreal, QC
(2020-10 - 2022-12)
- Implemented a 0-to-1 delivery operating model with release trains, readiness criteria, and deployment guardrails to structure the launch process.
- Acted as the technical delivery liaison for global launches to align cross-functional teams on schedules, risks, and quality criteria.
- Streamlined workflows and expanded automation to increase build and release efficiency across teams.
- Consolidated delivery KPIs and technical risks into executive updates to improve stakeholder decision-making.
- Managed high-risk feature delivery for payments, anti-cheat, and support tooling to ensure strategic alignment across partner teams.
- Developed readiness checklists and validation practices based on release learnings to support continuous improvement.
Release & Build Specialist - Ubisoft - Montreal, QC
(2015-06 - 2020-10)
- Automated CI/CD environments using Ansible to reduce manual infrastructure work by 40% and ensure consistent deployment pipelines.
- Coordinated cross-site CI/CD infrastructure migrations with engineering, QA, and IT teams to maintain production schedules and prevent delivery disruptions.
- Standardized automation practices across distributed software teams to enhance build reliability and deployment consistency.
Senior Project Manager - Sony Mobile - Beijing, China
(2011-06 - 2014-09)
- Aligned engineering, QA, and regional stakeholders to manage mobile software programs from initial planning through to global launch.
- Facilitated defect triage, escalations, and quality tracking across carrier partners to improve launch decision-making.
- Established communication channels among international stakeholders to mitigate schedule risks and support timely software delivery.
