Steven Young

Remote Customer Service professional with over 11 years of experience in enhancing customer engagement and satisfaction through strategic sales presentations and personalized service. Demonstrates strong skills in customer retention, sales strategy, and team leadership, driving significant increases in vehicle sales and dealership performance. Proven track record in data analysis and promotional campaigns, ensuring inventory optimization and profitability.

Automobile Sales - Low Budget Auto Sales Inc. - West Park FL

(2013-06 - 2024-06)

• Enhanced customer engagement through tailored sales presentations, leading to significant increases in vehicle sales and customer satisfaction.
• Provided exceptional service by actively listening to customer needs, ensuring a personalized buying experience and fostering long-term relationships.
• Analyzed sales data to identify trends, allowing for strategic inventory adjustments that maximized profitability and minimized excess stock.
• Worked closely with the marketing team to develop targeted promotions, successfully driving foot traffic and generating substantial leads.
• Cultivated a positive atmosphere that encouraged teamwork and open communication, contributing to a motivated sales environment.
• Spearheaded new sales strategies, resulting in noticeable gains in monthly revenue and enhancing overall dealership performance.

Associates in Business Administration - Business Administration - FNC (2010-09 - 2012-06)