Su M
Leasing Agent | Residential Property Management | Tenant Relations | Lease Administration
About
Residential property management professional with over 3 years of experience in the daily management of a portfolio of 75 units in Quebec. Solid experience in tenant relations, unit showings, rental application processing, lease preparation, renewals, inspections, and administrative follow-up. Organized, proactive, customer service-oriented, and able to manage multiple priorities in a dynamic environment.
Experience
Residential Property Manager - Fiducie Famille Bandarynejad - Québec
(2023-01 - 2026-02)
- Daily management of operations for a portfolio of 75 residential units.
- Welcoming prospective tenants and answering their questions regarding available units.
- Organizing and conducting unit showings.
- Processing rental applications and tracking candidacies.
- Preparing residential leases and renewals.
- Tracking rents, payments, and security deposits.
- Coordinating inspections before and after unit occupancy.
- Collaborating with contractors and suppliers for maintenance work.
- Promptly resolving tenant requests, complaints, and concerns.
- Maintaining accurate and up-to-date administrative records.
- Supporting the marketing of vacant units.
Customer Service Representative - FIDO / IO Solutions
(2021-01 - 2023-12)
- Customer service, inquiry management, and effective problem resolution.
Financial Operations - CIBC / INTRIA
(2018-01 - 2019-12)
- Processing financial transactions, verifying information, and adhering to procedures.
Customer Service Representative - ROGERS / Atelka
(2015-01 - 2018-12)
- Client assistance, professional communication, and file follow-up.
Education
Certification - residential real estate - Collège Immobilier du Québec
Bachelor's Degree - French language and literature - Université (Iran)
