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Residential property management professional with over 3 years of experience in the daily management of a portfolio of 75 units in Quebec. Solid experience in tenant relations, unit showings, rental application processing, lease preparation, renewals, inspections, and administrative follow-up. Organized, proactive, customer service-oriented, and able to manage multiple priorities in a dynamic environment.

Residential Property Manager - Fiducie Famille Bandarynejad - Québec

(2023-01 - 2026-02)

• Daily management of operations for a portfolio of 75 residential units.
• Welcoming prospective tenants and answering their questions regarding available units.
• Organizing and conducting unit showings.
• Processing rental applications and tracking candidacies.
• Preparing residential leases and renewals.
• Tracking rents, payments, and security deposits.
• Coordinating inspections before and after unit occupancy.
• Collaborating with contractors and suppliers for maintenance work.
• Promptly resolving tenant requests, complaints, and concerns.
• Maintaining accurate and up-to-date administrative records.
• Supporting the marketing of vacant units.

Customer Service Representative - FIDO / IO Solutions

(2021-01 - 2023-12)

• Customer service, inquiry management, and effective problem resolution.

Financial Operations - CIBC / INTRIA

(2018-01 - 2019-12)

• Processing financial transactions, verifying information, and adhering to procedures.

Customer Service Representative - ROGERS / Atelka

(2015-01 - 2018-12)

• Client assistance, professional communication, and file follow-up.

Certification - residential real estate - Collège Immobilier du Québec

Bachelor's Degree - French language and literature - Université (Iran)