Computer professional
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Though I’m an entry-level applicant. I’m passionate about doing a good job and received multiple compliments for efficiency, collaboration, and writing skills from my previous IT Company long back.
I’m very interested in beginning a career in this field. I believe I’ll make an excellent growth in the organisation I am into thanks to that passion, plus the following accomplishments.
1+ years of experience in the Information Technology Industry
Exposure to SDLC ( System Development Life Cycle) in Maintenance, Testing and SCM
Experience in handling severity incidents and email escalation to next level, Building roaster , working with team meeting bridges to solve the incident , MS office , Excel , powerpoint presentations
Strong Analytical Skills, proven ability to learn quickly and apply knowledge effectively
Willing to put in extra effort and wok efficiently to achieve any goals
Ability to communicate effectively and present to all levels of management
Debugging the UNIX script failures which run in production servers, and if not in the scope, escalating to the next Level
UNIX skills including shell scripting and similar system programming
Gathering Customer requirements on a periodical basis
Troubleshooting and successful closure of Severity tickets adhering to
Service Level Agreements (SLA s) as agreed with the client
Strong interpersonal and communication skills with good problem-solving attitude
Improving and refining the existing process and generating reports detailing the performance metrics
Sending Daily/Weekly/Monthly incident Review reports to the customer
Documenting existing/new processes and Ctrl-M jobs
Periodically monitoring File system Utilization of the Unix Servers which are used by different applications and performing disk clean up activity when the threshold limit exceeds performing break fix activities incase of any breakdown is process
Controlling Data distribution environment which is file flow area among vendors
Documenting the root cause analysis and trend analysis in breakdown periods
Carryout out work order request for the Client Users
