Heldemira Bequeça

Results-driven Financial Services Professional with strong experience in customer service, financial transactions, collections, and banking support. Recognized as Top District Employee (2023–2024) for exceptional performance, sales results, and client relationship management. Skilled in identifying customer financial needs and recommending suitable solutions including loans, transfers, and account services.

Experienced in auditing, fraud awareness, and compliance procedures. Trilingual in English, Portuguese, and Spanish, with a strong commitment to delivering trusted financial guidance and excellent client experiences.

Financial Services Representative & Collections Specialist at Cash Money (2023-01 – Present)

• Recognized as Top District Employee (2023–2024) for exceeding sales targets and delivering exceptional customer service.
• Provide financial guidance to clients regarding loans, payment solutions, and money transfer services.
• Manage inbound and outbound customer communications to resolve account inquiries and collections matters.
• Conduct daily cash balancing, auditing, and transaction verification ensuring operational accuracy.
• Identify client needs and recommend appropriate financial solutions.
• Maintain compliance with company policies, financial regulations, and fraud prevention procedures.
• Build strong relationships with customers to encourage loyalty and repeat business.

Call Center Representative (Freelance) at The Herd (2023-01 – 2023-12)

• Handled inbound and outbound calls providing professional customer service.
• Assisted customers with service inquiries, problem resolution, and account support.
• Maintained strong communication and client satisfaction in a remote call center environment.

Administrative Assistant at Cykrotec Prestação de Service (2020-01 – 2022-12)

• Managed correspondence, documentation, and administrative reporting.
• Supported accounts payable, invoicing, income control, and financial record organization.
• Assisted management with scheduling, documentation, and office coordination.

Accounting Assistant at Maube Consultoria e Auditoria (2019-01 – 2020-12)

• Processed invoices, salary documentation, and financial classifications.
• Assisted with tax calculations and financial documentation.
• Maintained accurate accounting records and client files.

Customer Support Assistant at Mukuru Financial Services (2018-01 – 2019-12)

• Assisted customers with international money transfers.
• Investigated potential fraud cases and escalated complex issues.
• Provided multilingual support (English–Portuguese) to customers.

Commercial Accounting – Damelin College (2018-01 – 2018-12)