Packaged App Development Team Lead - Accenture Pvt Ltd. - MountSinai, Hyderabad, India
(2021-05)
- Deep understanding of EpicCare Ambulatory implementation methodologies and best practices.
- Have a good expertize in extension, order tracking, Order and encounter validations, navigators, flowsheets, Order sets and In-basket configuration.
- Demonstrates the ability to think critically, identify and resolve problems.
- Communicate effectively with a wide variety of end users, with varying level of skills.
- Collaborated with clinical and operational stakeholders to gather requirements and design workflows aligned with best practices.
- Conducted in-depth analysis of existing processes and recommended system configuration changes to optimize clinical workflows and improve efficiency.
- Built Best Practice Advisories (BPA), Encounter and Order Validation to alert provider when quality measures needed to be addressed.
- Conducted thorough testing and validation of the system to ensure data integrity and accuracy.
- Developed and delivered comprehensive end-user training programs, including classroom sessions and one-on-one coaching, to promote user adoption and proficiency in the system.
- Provided post-implementation support, troubleshooting system issues, and addressing end-user inquiries.
- Worked closely with end-users to train them on the newly implemented system functionalities and provide ongoing support. (E.g - Assisted them with development of their SmartPhrases, SmartSets)
Application Development Senior Analyst - Accenture Pvt Ltd. - Anthem, Hyderabad, India
(2020-02 - 2021-04)
- Proficiently adopted Agile methodologies and consistently met sprint timelines by completing assigned stories and tasks.
- Conducted UAT testing using AUMI and ACMP, ensuring optimal performance.
- Manually configured applications to validate expected output and ensure accuracy.
- Provided 24x7 production support on an on-call rotation basis, effectively resolving application configuration issues by raising defects through Jira and collaborating with Dev team.
- Successfully maintained SLA by completing tasks assigned through Jira in a timely manner.
- Supported live deployments in the production environment with expertise.
- Documented end-to-end processes and provided comprehensive KT for new team members.
- Demonstrated the ability to take ownership of TL related tasks when needed.
- Maintained a downtime tracker and presented weekly updates during team meetings.
- Provided exceptional support to business users and application team requests.
- Developed a Confluence space and added how-to-documents, process, and infrastructure related documents for the team's access.
- Created run books for each application
Sr. Member Operations - Tanla Solutions Pvt Ltd - Vodafone, Hyderabad, India
(2014-07 - 2019-02)
- Deployed and installed various applications and services on multiple servers with exceptional precision and attention to detail.
- Automated reports using advanced Excel and MySQL, streamlining processes and increasing efficiency.
- Created accounts and shared them with clients for bulk SMS and voice OBD calls, ensuring smooth communication and excellent service delivery.
- Configured routes for SMS delivery based on business requirements, optimizing communication channels and meeting client needs.
- Managed access permissions for designated IP addresses, maintaining a secure and safe working environment.
- Prepared and shared KRI reports with clients, gathering feedback for improved deliveries and ensuring top-notch customer satisfaction.
- Monitored system status using internal tools and Graphana, proactively identifying and addressing any issues.
- Implemented deployment of built applications on Apache Tomcat server, ensuring seamless performance.
- Conducted server patching and maintenance tasks with precision and efficiency.
- Participated in release management, including creating deployment plans and executing production deployments, guaranteeing timely delivery and minimal disruption.
- Managed and coordinated environment configurations
