Sulaiman

Experienced Field Service, Cabling and IT/Network Technician with 4+ years of combined experience supporting network infrastructure, structured cabling, low-voltage systems, CCTV/security systems, hardware and end-user technology across field, commercial and multi-site environments. Experienced with Cat5e/Cat6 cabling, cable pulling, labeling, termination and testing; routers, switches, firewalls, Wi-Fi, wireless point-to-point systems, servers and network troubleshooting. Strong customer-service and documentation skills with a Bachelor of Technology in Electronics & Communication Engineering and a Master of Engineering in Computer Science.

Comfortable with on-site deployments, troubleshooting, installation, maintenance and learning new telecommunications/electronic systems. Open to relocation for field service opportunities.

IT Support Technician - Mega Outlet Amazing Bins Group.

(2026-04)

• Serve as the primary technical support contact for multiple retail locations, resolving hardware, software, networking and connectivity issues through on-site, remote, phone and email support.
• Maintain and support LAN, WAN, Wi-Fi and VPN environments, troubleshooting connectivity and network-performance issues to minimize operational downtime.
• Troubleshoot and repair switches, routers, servers and structured cabling, including Cat5e, Cat6 and fiber installations.
• Configure and troubleshoot routers, switches, firewalls, wireless access points and surveillance systems while supporting installations and maintenance.
• Install, configure and maintain IP surveillance systems, including cameras, NVR/DVR systems and remote monitoring solutions.
• Deploy, image, configure, upgrade and decommission desktops, laptops, tablets, printers and other peripherals; perform hardware/software/network troubleshooting and replacement.
• Document troubleshooting activities, resolutions and system changes while coordinating with vendors and internal teams.

Field Technician / Cabling & Security Technician - Windsor New Tech Inc.

(2025-02 - 2025-08)

• Supported on-site deployments, hardware installations, network implementations and customer technical issues while coordinating with customers and technical teams.
• Installed and maintained CCTV/security infrastructure, including Hikvision, Axis, Bosch, CP Plus, Vivotek and Uniview systems, plus NVR/DVR and VMS platforms.
• Performed cable pulling, routing, labeling, termination and testing for structured cabling installations, including Cat5e/Cat6.
• Implemented wireless point-to-point/data connectivity using HP Aruba and D-Link equipment and assisted with network integration and troubleshooting.
• Installed and maintained NVRs and video-management/storage systems, including Bosch VIDOS-NVR, Milestone VMS and Synology VMS/storage.
• Maintained IT inventory, asset records and licensing compliance; supported Intune-based endpoint management for iOS and Android devices.
• Owned incidents from request through resolution, documented troubleshooting steps and communicated with users while meeting service expectations.

Systems Support Engineer / IT Systems Support Engineer - Masah Specialized Construction - Riyadh, Saudi Arabia

(2021-06 - 2023-07)

• Provided end-user and application support, onboarding/offboarding, account provisioning, permissions, device deployment and user access administration.
• Managed office infrastructure including L2/L3 switches, routers, firewalls, NVRs, CCTV systems, NAS servers and Windows environments.
• Imaged, configured, deployed, upgraded and retired Windows 10/11 systems while maintaining accurate asset and deployment documentation.
• Administered Active Directory, domain users and Group Policy; troubleshot email flow, Outlook, IMAP/POP/SMTP and related connectivity issues.
• Updated the deployment server and automated cleanup/driver-installation steps, reducing Windows deployment time from approximately 45 minutes to 10–15 minutes.
• Performed large-scale Windows upgrades and patching using WDS and supported backup/recovery using Veeam backup and replication.

Low Voltage Technician - Interlink Security Solutions - Riyadh, Saudi Arabia

(2021-01 - 2021-05)

• Assisted with installation of structured cabling systems, including Cat5e/Cat6, across retail and office environments.
• Performed cable pulling, labeling, termination and testing while maintaining organized, safe job sites.
• Supported CCTV and access-control installations and assisted senior technicians with troubleshooting and maintenance.
• Provided post-sales technical support and professional customer service.

Master of Engineering - Computer Science - University of Windsor (2023-09 - 2024-12)

Bachelor of Technology - Electronics & Communication Engineering - SNIST University (2016-08 - 2020-09)