Minwoo Kim
IT Field Support Technician
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About
Hands-on IT field support professional with multi-site infrastructure, network troubleshooting, site deployments, and business-critical production support experience. Experienced in supporting remote locations, implementing technology changes, resolving complex incidents, and working directly with users, vendors, and technical teams to keep operations running reliably. Software development background strengthens troubleshooting across infrastructure, application, database, and integration layers.
Comfortable with onsite work, travel to remote locations, hands-on equipment work, and after-hours or on-call support.
Experience
IT Field Support Technician at HANA Solution Inc.
- Supported multiple retail locations across Windows workstations and servers, POS systems, payment terminals, printers, scanners, routers, switches, wireless access points, and related business applications
- Participated in new-site technology rollouts
- Configured and maintained site-to-site VPN connectivity
- Supported TCP/IP, DNS, DHCP, LAN/WAN and ISP-related issues
- Performed structured cabling and hardware installation
- Coordinated with ISPs, payment providers, hardware vendors, contractors, and site personnel to complete deployments and restore service with minimal downtime
Software Development Background
- Supported production-critical C#/.NET and SQL Server applications
- Investigated root causes using logs, connectivity testing, code and database analysis
- Documented troubleshooting procedures for ongoing operations
Industrial Manufacturing Technician
Worked in industrial manufacturing environments where reliability, disciplined change execution, equipment integration, and rapid problem resolution were essential.
