Sumaiya Alam

Strong analytical and problem-solving skills with a focus on improving customer service and increasing company efficiency.

Results-driven professional with over four years of experience in Microsoft Office, including Word, Excel, Access, and PowerPoint. Experienced in Project Management, Data Analysis, Information Systems, Operations Research, and Work Measurement Analysis and Design.

Project Management Intern

Brookshire Building Restoration | Jan. 2023 to May 2023

Participated in Material procurement, Quality Assurance planning, and Implementation planning for successful project execution for the company

Prepared paperwork and developed strategies for tender process meetings.

Utilized combination of Microsoft Project and Excel to generate task status reports, resource utilization reports, critical path reports, project summary reports in order to perform further data analysis.

Peer Mentor

Ryerson University | Jan. 2019 to Mar. 2019

Mentored and provided academic support to first-year students.

Fostered a positive and inclusive learning environment, actively engaging with students to articulate complex concepts and techniques in a clear and understandable manner.

Demonstrated exceptional interpersonal and conflict resolution skills, resolving issues and answering questions to facilitate student success.

Front Desk Receptionist

Thai Room | Sept 2018 to Aug 2019

Provided warm and welcoming greetings to customers, effectively seating them in the restaurant. Managed all phone and online orders efficiently, ensuring accurate and timely processing. Effectively addressed customer complaints and inquiries, resolving issues promptly and maintaining customer satisfaction.

Proficiently operated the cash register, accurately processing transactions and maintaining financial records.

Completed Industrial Engineering Degree at Ryerson University