Sumit Kalsariya

Dedicated IT Support Specialist with a strong technical background and over 1.5 years of experience in providing top-notch IT support. Proficient in Windows Server administration, virtual environments (VMware), O365, and Online AD. Known for excellent troubleshooting and problem-solving skills. Demonstrated ability to prioritize tasks, manage time efficiently, and meet deadlines. A proactive team player with a positive "can-do" attitude. I am seeking an opportunity to join an organization as an IT Helpdesk Analyst and related it.

• Efficiently addressed and categorized incoming tickets, handling over 200 tickets per month.
• Resolved a wide range of technical issues, achieving an 85% first-call resolution rate.
• Collaborated with the team to address complex challenges, reducing problem resolution time by 25%.
• Maintained accurate records in the ticketing system, enhancing data tracking efficiency by 20%.
• Supervised IT hardware and software inventories, ensuring 100% accuracy.

Computer Application Security in 2022

Conestoga College – Waterloo

Information Technology Network Security in 2021

Conestoga College – Waterloo

Bachelor of Computer Applications (B.C.A.) in 2017

Veer Narmad South Gujarat University – Gujarat