Sumit Kalsariya
IT Service Desk Analyst
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About
Dedicated IT Support Specialist with a strong technical background and over 1.5 years of experience in providing top-notch IT support. Proficient in Windows Server administration, virtual environments (VMware), O365, and Online AD. Known for excellent troubleshooting and problem-solving skills.
Demonstrated ability to prioritize tasks, manage time efficiently, and meet deadlines. A proactive team player with a positive "can-do" attitude. I am seeking an opportunity to join an organization as an IT Helpdesk Analyst and related it.
Experience
- Efficiently addressed and categorized incoming tickets, handling over 200 tickets per month.
- Resolved a wide range of technical issues, achieving an 85% first-call resolution rate.
- Collaborated with the team to address complex challenges, reducing problem resolution time by 25%.
- Maintained accurate records in the ticketing system, enhancing data tracking efficiency by 20%.
- Supervised IT hardware and software inventories, ensuring 100% accuracy.
Education
Computer Application Security in 2022
Conestoga College – Waterloo
Information Technology Network Security in 2021
Conestoga College – Waterloo
Bachelor of Computer Applications (B.C.A.) in 2017
Veer Narmad South Gujarat University – Gujarat
