Sunaina Miglani

My every Professional Activity should result in Value Addition for the Organization. Looking for an Opportunity to explore my Knowledge to provide the best to the Industry/Corporate & improve my skills simultaneously.

Food & Service Manager (Store Manager) - Wild Flour Pizza Co - British Columbia, Canada

(2024-02)

• Manage the day-to-day operations of the pizza store to ensure smooth and efficient service.
• Supervise, train, schedule, and motivate team members to deliver excellent customer service.
• Recruit, interview, and onboard new employees as needed.
• Ensure food is prepared according to company recipes, quality standards, and food safety regulations.
• Maintain high standards of cleanliness, sanitation, and workplace safety.
• Monitor inventory levels, order food, beverages, packaging, and other supplies.
• Control food costs, labour costs, and operating expenses to achieve sales and profit targets.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Prepare daily sales reports, cash reconciliation, deposits, and other financial records.
• Ensure compliance with Canadian health, safety, and employment regulations.
• Monitor staff performance, conduct performance reviews, and provide coaching when necessary.
• Coordinate opening and closing procedures, including security and cash handling.
• Implement promotional campaigns and local marketing initiatives to increase sales.
• Ensure timely preparation and delivery of orders for dine-in, takeout, and delivery customers.
• Resolve operational issues and maintain a positive work environment.
• Maintain equipment and coordinate repairs or maintenance when required.
• Achieve sales, customer satisfaction, and operational performance goals.

Booking & Catering Supervisor - Rana Catering Service - British Columbia, Canada

(2023-06 - 2024-01)

Supervised catering operations and event coordination for various events and gatherings.

• Interviewing, hiring, and training new staff members.
• Ability to work collaboratively and effectively with team members at all levels.
• Sourcing new customers through a variety of marketing initiatives.
• Making arrangements for weddings, Baby showers, Birthday parties, Business meetings, & Events in Banquet Halls, Sikh Temples (Gurudwara's) in different locations.
• Setting up all tables with decoration and food service areas with chairs, linens, and dishes.
• Handling gatherings on small, medium, and large scales.
• Ensuring that strict health and safety protocols are followed throughout the event.
• Establishing pricing for menu items and services required for events.
• Arranging the delivery of food items.
• Cooking, preparing, and serving dishes during events.
• Overseeing and arranging clean-up crew staffing.
• Keeping and maintaining records of all weddings and events.
• Check with guests to ensure satisfaction.

Admin Coordinator - Al Futtaim Enterprise IT - Dubai, UAE

(2020-12 - 2022-11)

Managed administrative operations including petty cash, inventory, and vendor coordination.

• Handling petty cash and giving a monthly report on transactions.
• Managing office stationery and coordinating with vendors.
• Closely monitored inventory and identified a critical double-counting error in the process.
• Verified purchase orders and negotiated with vendors on pricing.
• Negotiated attractive purchasing terms for products from suppliers that helped reduce costs by four percent.
• Updating asset management records in SAP for internal staff.
• Maintaining reports related to Phone bills for Internal staff.

Procurement/Admin Coordinator - Al Futtaim Engineering - Dubai, UAE

(2019-03 - 2019-10)

Managed procurement operations, purchase orders, and vendor relationships for various locations.

• Responsible for the placement, management, and data entry of purchase orders for different locations.
• Helped improve the customer experience by identifying understocking trends of specific products in sales history and finding room in the budget for more accurate ordering.
• Serve as the point of contact for vendors and other buyers with questions about purchase order discrepancies.
• Established relationships with vendors and secured 10% annual savings through discount negotiation.
• Preparing Manpower reports daily.
• Following up on new joiners' documents.
• Raising of a Purchase requisition.
• Preparing NOCs and other letters for the employees.
• Handling Petty cash.
• Preparing Gate passes for the associates.
• Follow up on the invoices.
• Managing the Annual leave calendar for the exiting employee.

Admin Coordinator - Al Futtaim Technology - Dubai, UAE

(2018-10 - 2019-03)

Handled SAP order creation, cost sheets, and coordination with warehouse and sales teams.

• Working on SAP for creating orders and POs.
• Having thorough knowledge of working on the SAP system.
• Checking of cost sheets and maintaining the order book with details of orders in the cost sheet file - both SSLV & Non-SSLV.
• Submitting the cost sheets for approval as per the Delegation of Authority.
• SD Order creations - Creation of deliveries from the SD order to the Warehouse.
• SD Order creations - Creation of deliveries from the SD order for virtual stock.
• Coordinate with the warehouse team to arrange deliveries to the end customers.
• On average, preparing 22 to 25 POs and stock orders daily.
• Creation of STO (Stock Transfer Orders) for casual job orders & regularizing in the order for Non SSLV.
• Sending order creation requests (PS, Casual job & AMC) to the revenue control team.
• Handling the coordination work between Sales Managers and the warehouse.
• To send a purchase order request to the procurement team.
• Dealing with the procurement team daily for purchase orders.
• Providing reports to management as and when required.
• Printing of SSLV cost sheets from Abu Dhabi.

Customer Service Representative - SAMSUNG - Dubai, UAE

(2018-10 - 2018-10)

Worked at GITEX EVENT 2018 as a Customer Service Representative for SAMSUNG.

• Worked as a Customer Service Representative for SAMSUNG at GITEX EVENT 2018.

HR & Admin Assistant - Vacancy India - Ludhiana, India

(2015-01 - 2018-03)

Managed HR support services, employee relations, and administrative operations.

• Manage strategic consultancy, HR Support services such as salary survey and benchmarking.
• Attain knowledge in HR policies and procedures, hiring practices, and regulations.
• Responsible for the candidate's contract and joining formalities.
• Responsible for Medical Insurance, Monthly timesheets, onboarding, and Induction training for staff.
• Have been part of the 'Outplacement Team' – a team created to manage the needs of the laid-off employees. Handle employee relations, grievances, counselling, and welfare.
• Verify all the documents related to the organization.
• Maintain Attendance Registers & send them to management daily.
• Processing all bills and regular follow-up for timely payments.

MBA - HR - University Canada West (2022 - 2024)

MBA - HR - Punjab Technical University (2012 - 2014)

BSC - IT - Guru Nanak Dev University (2009 - 2012)

Higher Secondary - Arts - PSEB (2007 - 2009)

Primary Secondary - PSEB (2007)