Sundeep Pilli

I am ServiceNow developer looking for job opportunity

• 6+ years of experience in Information technology, having 4+ years of experience in providing ITIL and IT Service Management Solutions with expertise in the ITSM ServiceNow suite.
• ServiceNow Certified System Administrator (CSA).
• Experience with IT ServiceManagement Process and Tool Configuration and Administration.
• ServiceNow admin/developer with Experience with implementing ServiceNow modules: Incident Management, Problem Management, Change Management, Knowledge Management, Asset Management, Service Catalog Management, HR Service Delivery (HRSD), Integrations and Customer Service Management.
• Experienced in operational supportof Servicenow tool which involvesin maintaining Incidents, Problem, Change and Service Catalog Tasks.
• Participated in 24/7 Supportfor Major incidentmanagement. Creating and maintaining of playbooks and runbooks.
• Monitoring of incident resolutions and escalations to discover trends and potentialproblems
• Measurement and evolution of KPIs and service levels associated to the core ITSM processes, partnering with the Business Management Office Reporting team to enable reporting and dashboarding, indicating trends and stories.
• Post rolls out production support.

  Experience of handling Bug Fixes and Enhancement requests.

• Customize, Troubleshoot, and create patternsin Discovery.
• Integration with 3rd partyservices through REST API.

  Implemented

  ServiceNow integration with Tanium, Crowd strike, vCenter and Solaris. Customized certification module as per client requirements.

• Experience workingwith email notifications, inbound actions, reports,and home pages.
• Design and engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for business workflows, ticketing or other ITSM requirements
• Experience on creation of catalog items,record producers & order guides.
• Experience workingwith Business Rules,Client Scripts, UI Policies, UI Scripts, UI Actions, Script Includes, Access Control Lists, ATF, Flow Designer, etc...
• Moderate Expert in JavaScript scripting, HTML & CSS used in ServiceNow.
• Knowledge of working with different kind of scriptsin ServiceNow and their order of execution.
• Involved in creation and customization of complex workflowsand custom workflowactivities.
• Worked with transform maps, data sourcesand different transformscripts for data loads and management. Providing support for all Production deployments.
• Daily functionality in movingdata from one data to another data update sets via Team Dashboard.

Bachelor’s in Electronics and Computer Engineering, Koneru Lakshmaiah College Of Engineering , India

Master’s in Computer Security and Forensic Administration, Fairleigh Dickinson University, Vancouver Campus , Canada