Sales Executive - Jim Pattison Hyundai Coquitlam - Port Coquitlam, BC
(2024-02)
- Ensured that customer service standards and responsibilities are met
- Provided services that are above and beyond for customer satisfaction and retention
- Follow through internal and external leads through prompt response to inquiries via phone, email, in-person, or online platforms
- Fulfill the sales process designed to achieve maximum results from available sales opportunities including customer greeting; qualifying; handling objections; product presentation and demonstrations; closing and delivery
Sales Executive - Lougheed Hyundai - Coquitlam, BC
(2019-06 - 2024-02)
- Ensured that customer service standards and responsibilities are met
- Provided services that are above and beyond for customer satisfaction and retention
- Follow through internal and external leads through prompt response to inquiries via phone, email, in-person, or online platforms
- Fulfill the sales process designed to achieve maximum results from available sales opportunities including customer greeting; qualifying; handling objections; product presentation and demonstrations; closing and delivery
General Manager / Co-Owner - DoMae - Seoul, South Korea
(2014-12 - 2018-01)
- Ensured that culinary standards and responsibilities are met
- Supervised kitchen operations through strong communication skills and by example
- Provided exceptional customer service by empowering employees and interacting with guests
- Maintained and exceeded culinary goals by developing prioritized and organized plans
- Managed and conducted human resource activities by identifying the developmental needs of individual employees and assisting them through coaching and mentorship
Assistant Manager - Insadong Korean BBQ Restaurant - Coquitlam, BC
(2012-07 - 2014-06)
- Provided services that are above and beyond for customer satisfaction and retention
- Managed day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
- Empowered employees to provide excellent customer service by setting a positive example
- Interacted with guests to obtain feedback on product quality and service levels
- Handled guest problems and complaints
Crew Member - McDonald's - Coquitlam, BC
(2010-03 - 2011-01)
- Prepared and cooked foods in an efficient manner
- Maintained a clean and well stocked workstation environment
- Utilized interpersonal and communication skills to lead, influence, and encourage others
- Encouraged and built mutual trust, respect, and cooperation among team members
Sous Chef - Dae-ji - Coquitlam, BC
(2009-01 - 2011-08)
- Supervised and coordinated activities of cooks and workers engaged in food preparation
- Led shifts, prepared food items and executed requests based on required specifications
- Maintained the productivity level of employees
- Established and maintained open, collaborative relationships with employees and ensures employees do the same within the team
- Communicated performance expectations in accordance with job descriptions for each position
