Sungmun Cho

Ensured that customer service standards and responsibilities are met Provided services that are above and beyond for customer satisfaction and retention Follow through internal and external leads through prompt response to inquiries via phone, email, in-person, or online platforms

Sales Executive - Jim Pattison Hyundai Coquitlam - Port Coquitlam, BC

(2024-02)

• Ensured that customer service standards and responsibilities are met
• Provided services that are above and beyond for customer satisfaction and retention
• Follow through internal and external leads through prompt response to inquiries via phone, email, in-person, or online platforms
• Fulfill the sales process designed to achieve maximum results from available sales opportunities including customer greeting; qualifying; handling objections; product presentation and demonstrations; closing and delivery

Sales Executive - Lougheed Hyundai - Coquitlam, BC

(2019-06 - 2024-02)

• Ensured that customer service standards and responsibilities are met
• Provided services that are above and beyond for customer satisfaction and retention
• Follow through internal and external leads through prompt response to inquiries via phone, email, in-person, or online platforms
• Fulfill the sales process designed to achieve maximum results from available sales opportunities including customer greeting; qualifying; handling objections; product presentation and demonstrations; closing and delivery

General Manager / Co-Owner - DoMae - Seoul, South Korea

(2014-12 - 2018-01)

• Ensured that culinary standards and responsibilities are met
• Supervised kitchen operations through strong communication skills and by example
• Provided exceptional customer service by empowering employees and interacting with guests
• Maintained and exceeded culinary goals by developing prioritized and organized plans
• Managed and conducted human resource activities by identifying the developmental needs of individual employees and assisting them through coaching and mentorship

Assistant Manager - Insadong Korean BBQ Restaurant - Coquitlam, BC

(2012-07 - 2014-06)

• Provided services that are above and beyond for customer satisfaction and retention
• Managed day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
• Empowered employees to provide excellent customer service by setting a positive example
• Interacted with guests to obtain feedback on product quality and service levels
• Handled guest problems and complaints

Crew Member - McDonald's - Coquitlam, BC

(2010-03 - 2011-01)

• Prepared and cooked foods in an efficient manner
• Maintained a clean and well stocked workstation environment
• Utilized interpersonal and communication skills to lead, influence, and encourage others
• Encouraged and built mutual trust, respect, and cooperation among team members

Sous Chef - Dae-ji - Coquitlam, BC

(2009-01 - 2011-08)

• Supervised and coordinated activities of cooks and workers engaged in food preparation
• Led shifts, prepared food items and executed requests based on required specifications
• Maintained the productivity level of employees
• Established and maintained open, collaborative relationships with employees and ensures employees do the same within the team
• Communicated performance expectations in accordance with job descriptions for each position

Hospitality Management - Douglas College (2013-09 - 2014-01)

Port Moody Secondary (2011)