Suraj Jhaveri

A business development professional with 7 plus years of experience in B2B and B2C SaaS- technology solutions, account growth and customer relationship management. Proven track record of exceeding revenue targets, building strong stakeholder relationships, and delivering value-based solutions. Experienced in managing the full sales lifecycle including discovery, opportunity management, account growth, retention, CRM management and sales forecasting.

Admission Advisor at CDI College (2023-08 – Present)

• Exceeded annual revenue targets by 125% generating over a million in tuition revenue through effective student recruitment, counselling, and conversion strategies.
• Managed prospective students throughout the full recruitment journey, from initial enquiry and program counselling to application, enrolment, follow-up, and ongoing support.
• Built strong relationships with prospective students by understanding their needs, addressing concerns, and guiding them toward suitable programs and career pathways.
• Worked closely with academic and financial aid teams to ensure students received accurate information and a smooth admissions and enrolment experience.
• Maintained accurate student and opportunity information in CRM and LMS platforms, supporting lead nurturing, pipeline management, conversion tracking, and forecasting.

Senior Inside Sales at ETP International Pvt. Ltd. (2022-09 – 2023-06)

• Generated a CAD $250K sales pipeline through strategic prospecting, relationship building, and virtual client engagement.
• Used a consultative approach to understand client needs and position technology solutions supporting digital transformation.
• Converted 40–50% of qualified leads into sales opportunities through effective discovery and follow-up.
• Built relationships with multiple stakeholders and decision-makers across enterprise accounts.
• Collaborated with Sales Directors on account strategies, pipeline management, and sales forecasting.

Sales Manager at The Tech Mantra (2021-11 – 2022-03)

• Increased SaaS revenue by 85% year over year through account growth, upselling, and cross-selling initiatives.
• Built trusted relationships with enterprise clients by understanding business challenges and recommending relevant cloud solutions.
• Supported client adoption and long-term value through regular communication and collaboration with internal teams.
• Managed sales opportunities and CRM data to support pipeline visibility and forecasting.

Business Development Executive at Meru Mobility Tech Pvt. Ltd. (2020-01 – 2021-06)

• Generated more than CAD $500K in new business pipeline during the first quarter.
• Managed discovery calls, client communication, follow-ups, and opportunity progression throughout the sales cycle.
• Built strong customer relationships and identified solutions based on client needs.
• Collaborated with leadership on customer-focused sales strategies, contributing to a 20% improvement in overall win rates.

Business Development Executive at Mercadeo Multiventures Pvt. Ltd. (2018-06 – 2019-11)

• Generated qualified leads for enterprise technology solutions, including AWS, Microsoft 365, SAP, Oracle, and Cisco Webex.
• Conducted discovery calls and product demonstrations to communicate the business value of SaaS and cloud solutions.
• Collaborated with sales teams, solution architects, and technology partners to support client requirements.
• Prepared sales reports and forecasts while maintaining accurate lead and opportunity data in CRM systems.

Guest Service Desk Assistant at MNP Community & Sport Centre

• Greet visitors: Welcome members, athletes, and guests with a friendly attitude as they enter.
• Scan & verify passes: Help guests scan their membership cards or day passes at the turnstiles.
• Give accurate directions: Guide people to specific areas like pools, gyms, running tracks, or meeting rooms.
• Assist General inquiries: Provide information regarding facility hours, drop-in schedules, and basic program layouts.
• Assist staff: Work closely with the front desk team to manage high-traffic periods and keep the lobby organized.
• Maintain tidy spaces: Keep the information desk, brochure racks, and immediate lobby area neat and stocked.

Bachelors of Commerce in Commerce – University of Mumbai