Susan Maharjan

Dedicated and customer-focused hospitality professional with extensive experience in restaurant and hotel operations, including roles as Restaurant Manager, Supervisor, and Server. Experienced in leading teams, optimizing daily operations, delivering exceptional guest service, and maintaining high standards of food quality, safety, and operational efficiency. Proven ability to recruit, train, and motivate staff, manage scheduling, control inventory and labor costs, and resolve customer concerns professionally.

Strong leadership, communication, and organizational skills with a passion for creating outstanding guest experiences and achieving business goals. Committed to fostering a positive team culture while driving customer satisfaction, operational excellence, and revenue growth. Certified in BC Food Safe and Serving It Right, with a focus on maintaining excellent service standards and guest satisfaction.

Dining Room Server - Hyatt Regency - Vancouver, BC

(2024-11)

• Provided attentive service to guests, ensuring satisfaction throughout the dining experience.
• Collaborated with kitchen staff to ensure timely and accurate food delivery.
• Maintained cleanliness and organization of the dining area, enhancing guest comfort.

Server - BC Place Stadium - Vancouver, BC

(2025-06)

• Ensured food and beverage orders were delivered to guests promptly during events.
• Supported high-volume service operations in a fast-paced environment.
• Maintained excellent customer service standards during large-scale events.

Supervisor - The Morrissey - Vancouver, BC

(2024-07 - 2025-10)

• Monitored cleanliness, team performance, and daily operations.
• Resolved guest concerns and ensured a positive dining experience.
• Trained and supported staff while maintaining customer service standards.

Restaurant Manager - Radisson Hotel - Kathmandu, Nepal

(2023-01 - 2024-02)

• Managed inventory and ordered food, beverages, and supplies.
• Controlled costs, budgets, and labor expenses.
• Managed and coordinated staff duties and performance.
• Handled guest inquiries and resolved complaints professionally.
• Monitored cleanliness, safety, and service quality standards.

Food & Beverage Supervisor - InterContinental Hotel - Dubai, UAE

(2021-12 - 2022-08)

• Supervised food and beverage service operations to ensure high service standards.
• Coordinated and guided service staff during busy shifts.
• Monitored guest satisfaction and resolved issues promptly and professionally.
• Ensured cleanliness, organization, and smooth workflow in service areas.

Food & Beverage Server - InterContinental Hotel - Dubai, UAE

(2021-01 - 2021-11)

• Provided personalized guest service in a luxury hotel environment.
• Handled guest orders, special requests, and dietary requirements efficiently.
• Supported smooth and timely food and beverage service operations.

Master's - Hospitality Management Studies - Fairleigh Dickinson University (2024-09 - 2026-05)

Bachelor's - Hotel Management - Quest International College