Hayden Zavitz

With years of premium hospitality experience, I’ve built my career on genuine relationship building, high social adaptability, and sharp intuition for reading people. I combine a warm, people-focused approach with structured organization to turn casual interactions into lasting, high-value connections. Passionate about community, growth, and delivering exceptional member experiences from day one.

Fine-Dining Server - Queen’s Landing Hotel & Riverbend Inn

(2025-04 - 2026-08)

• Delivered premium hospitality to clientele by reading social cues to anticipate guest needs.
• Built and maintained a high customer retention rate by understanding personal details of every guest, converting first time diners into regulars.
• Mastered order timing and pacing across mutli-course dining experiences, ensuring seamless operations.

Junior Consultant - Goodwill Industries Niagara

(2026-01 - 2026-04)

• Executed a comprehensive business strategy and client intake audit, identifying engagement gaps to improve organizational service delivery across regional stakeholders.
• Co-authored strategic recommendations for executive leadership and stakeholders, designing operational improvements for client retention.
• Led, planned, and mediated virtual strategy sessions for key stakeholders, steering discussions to align projects with executive organization goals.

Junior Consultant - Remember Media

(2024-09 - 2024-12)

• Designed and delivered a comprehensive executive presentation to major stakeholders, communicating strategic recommendations to define core business values, ideal customer profiles, and growth targets.
• Collaborated within an 8-person consulting team to analyze operational workflows, delegating research streams and aligning project deliverables.

Bookkeeper Assistant - Franczak Enterprises Canada Ltd.

(2024-08 - 2024-10)

• Overhauled and optimized the internal office record system, organizing multi-variable financial files into a structured directory to accelerate administrative retrieval times.
• Served as the primary client point of contact for all incoming/outgoing official mail and cheque distributions, ensuring high-accuracy tracking and prompt correspondence.

Team Leader - MANDY’S

(2022-03 - 2023-08)

• Built and structured daily checklists, onboarding workflows, and staff check-in procedures, ensuring operational consistency and service excellence across shifts.
• Supervised front of house operations and led a high-volume team, establishing premium communication standards.

Bachelor of Business Administration (Honours) - Concentration in Accounting - Goodman School of Business, Brock University (2023-06 - 2026-06)

College Diploma - General Arts & Science - Niagara College (2022-06 - 2023-06)