Susheel Rai

Workday Consultant and Pro-Certified Recruiting specialist with a 15-year background driving global enterprise resource planning (ERP) systems, product lifecycles, and large-scale HR technology transformations. Proven track record leading multi-functional global teams across Core HCM, Talent Acquisition, Security, Advanced Compensation, Recruiting, Payroll, and Absence Management. Adept at transforming complex business requirements into optimized technical architecture, managing cross-functional EIB integrations, executing version upgrades, and overseeing compliance frameworks to drive business value for existing and upcoming Workday customers.

Workday Product Manager at NCR Atleos Corporation (2012-12 – 2026-05)

• Directed an international team of developers, analysts, and administrators overseeing the end-to-end deployment architecture for Workday Core HCM, Talent Acquisition, Tenant Security, Advanced Compensation, and Global Benefits modules.
• Maintained operational roadmaps and internal capacity schedules ensuring seamless Business-As-Usual (BAU) Tier 3 support pipelines while keeping SLA ticket resolutions well below baseline thresholds.
• Spearheaded technical roadmap execution for bi-annual Workday version feature updates; coordinated cross-functional testing validation scripts, evaluated regression impact, and secured feature adoption sign-offs.
• Engineered and governed 35+ inbound/outbound Enterprise Interface Builder (EIB) framework data mappings to seamlessly bridge transactional data between core modules and legacy third-party payroll engines.
• Enforced strict governance strategies across Workday Sarbanes-Oxley (SOX) audit pathways, implementing role-based and user-based security group rules alongside consistent multi-tenant verification reviews.
• Partnered directly with C-suite stakeholders spanning Global HR, Information Technology, and Corporate Finance to align global HR technical roadmaps with strategic organizational redesigns and business transformations.
• Designed and deployed complete communication governance structures for monthly functional release overviews to minimize operational disruption across downstream business entities.
• Supervised massive data architectural integrations during complex corporate mergers and acquisitions (M&A), executing employee record transformations, mass data scrubs, and high-volume data loads.
• Accelerated automation across the end-to-end employee lifecycle, significantly cutting manual processing hours via tailored configuration enhancements inside candidate management and onboarding stages.
• Architected an optimized Tier-1 global shared services platform supporting a tenant footprint of 25,000+ active workers globally, ensuring high system availability, service reliability, and prompt issue escalation matrices.
• Designed complex global supervisory organization hierarchies supporting tiered reporting pathways across localized entities.
• Configured highly tailored custom Business Processes (BPs) with advanced condition rules for Hire, Change Job, and Termination workflows.
• Architected secure cross-domain data restrictions using intersection security groups and custom constraint permissions to adhere to strict international privacy mandates.
• Built end-to-end global merit matrices factoring in localized performance ratings, target guidelines, and multi-currency conversions.
• Configured short-term incentive plans linked to employee scorecard achievements, automating calculations across complex bonus pools.
• Engineered automated enrollment events mapped precisely to benefit group criteria, lowering manual technical oversight by 35%.
• Built automated hiring workflows containing sequential steps for candidate tracking, background validation triggers, and integrated scheduling templates.
• Custom-configured modern internal and external candidate portals reflecting company brand redesign parameters.
• Standardized global offer letter templates dynamically driven by conditional logic text generation fields based on regional jurisdiction rules.
• Maintained critical localized calculation logic ensuring correct handling of deductions, allowances, and tax treatments across international centers.
• Configured multi-tier vacation accrual engines executing rolling cascading balances based on continuous tenure milestones.
• Delivered proactive daily tenant maintenance and production bug-fixes across all live modules.
• Constructed comprehensive testing scenarios and mock-tenant setups to dry-run integration frameworks prior to production releases.

Associate Manager at Accenture (2012-05 – 2012-12)

• Drove core technical architecture estimations for global enterprise proposals focusing specifically on Taleo Talent Management suite cloud integration footprints.
• Orchestrated extensive functional requirements workshops, mapping existing customer processes against modern cloud frameworks to prepare detailed technical blueprints.
• Formulated, structured, and supervised complex User Acceptance Testing (UAT) scripts, managing validation matrices across client user profiles and leading bug-fixing support during implementation hypercare.
• Led multi-tiered cutover simulation dry runs and production preparation procedures, guaranteeing minimal downtime windows during actual deployment phases.
• Governed technical scoping evaluations for unexpected client enhancement requests, matching incoming builds against original service pack upgrade tracks.

System Analyst at NCR Corporation (2010-01 – 2012-12)

• Provided high-tier internal operational and technical support (Level 2/3), resolving advanced configuration anomalies and debugging integration failures.
• Configured multiple career and vendor portals, designed Webtop forms, and managed candidate selection workflows, Smart Org management, and correspondence triggers.
• Managed functional change requests, deployed new system features aligned with business specifications, and coordinated Service Pack upgrades.
• Conducted advanced system analytics and custom reporting while orchestrating end-user training sessions and systematic deployment plans.

Senior Business Analyst at Esika Infotech Pvt Ltd / Talentar Business Services (2008-01 – 2010-12)

• Performed comprehensive functional requirement, need-analysis, and gap-analysis exercises to draft explicit project scoping and specifications documentation.
• Configured and performed detailed unit tests, built formal process documentation, and directly assisted client stakeholders during structured UAT cycles.
• Coordinated with global onshore teams to clarify active system changes and successfully handled high-priority cross-regional client queries via Salesforce and specialized internal trackers.
• Compiled detailed end-user manuals and facilitated targeted operational software training workshops for corporate executives, including CXO stakeholders.

Bachelor of Engineering – Visvesvaraya Technological University (VTU) (2000-01 – 2005-12)